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U.S. Bank National Association
Employee Tech Experience Product Group Manager - ServiceNow
Posted 1 years ago
Full-time •Englewood, CO
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
About the Role
Employee Tech Experience (ETE) is seeking an accomplished executive leader for a team delivering outcomes aligned to the strategic product management for the firm-wide IT Asset Management, Common Service Data Model (CSDM), Configuration Management Database (CMDB) and Service Mapping technical product line(s) in support of the Enterprise organization’s goals and market needs. This role is an executive people leader responsible for multiple technical product owners with a common objective for these complex technical products.
Responsibilities
Define the Strategy, Mission, Vision and Roadmap for the combined products, unifying the firm around a service-oriented architecture, leveraging a trusted CMDB. Ensure the highest value outcomes are prioritized based on customer and stakeholder inputs including end-to-end Value Stream maps.
Influence Executive Leaders to align on the strategy, complimenting peer firm wide strategies.
Engages with key stakeholders to define, document, and prioritize features; ensuring delivery of capabilities for aligned U.S. Bank and partner engineering teams while collaborating with the agile teams.
Drives functionality, user experience, and strategic direction for the Technical Platform.
Autonomous authority over prioritization and value delivery, creating collaborative buy-in with stakeholders.
Acts as a business solution engineer rationalizing the use of data SOR’s, bridging sprints to meet needs of both customers and end users, interacting and operating within the product delivery teams throughout the agile delivery process.
Prioritize strategies that protect the firm and regulatory requirements.
Basic Qualifications
Bachelor's degree, or equivalent work experience
10 or more years of relevant experience (i.e. product management in complex environments at scale)
At least four years of management experience
At least three years ServiceNow operations experience
Preferred Skills/Experience
Strong product management design and development skills
Comprehensive knowledge of technical product/program development, implementation, and strategic analysis
Demonstrated management, leadership, and interpersonal skills.
Tech fluent, forward-thinking, and innovative
Thorough knowledge of competitive market, operations and various products and services within assigned area
Well-developed verbal and written communication skills
Strong financial and competitive analysis and technical skills
Cyber Security experience a plus
ITIL & ServiceNow certifications a plus
Location Expectations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $165,325.00 - $194,500.00 - $213,950.00
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
U.S. Bank National Association
