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Veterans Engineering

ServiceNow Functional Area Analyst

Posted 7 months ago

Full-time Remote

*ServiceNow Functional Area Analyst (100% Remote)* Veterans Engineering is seeking a ServiceNow Functional Area Analyst to play a crucial role in optimizing and implementing ServiceNow solutions within an organization. This professional is responsible for understanding the specific needs of different functional areas (such as IT, HR, Customer Service, etc.) and translating these needs into effective ServiceNow configurations and workflows. *Key Responsibilities:* · Requirements Gathering: Conduct meetings with department heads and key stakeholders to understand their processes and identify their needs. · Solution Design: Translate business requirements into technical specifications. Design and configure ServiceNow modules and workflows tailored to the needs of different functional areas. · Implementation: Configure and customize ServiceNow applications based on the designed specifications. Ensure the solutions integrate seamlessly with other business systems and data sources. · Testing and Quality Assurance: Develop and execute test plans to ensure the functionality and performance of ServiceNow solutions. Address any issues or bugs found during testing. · Training and Support: Provide training sessions for end-users. Develop user guides and documentation. Offer ongoing support and troubleshooting for ServiceNow applications. · Continuous Improvement: Monitor the performance of implemented solutions and gather feedback from users. Identify opportunities for enhancements and upgrades. · Project Management: Manage timelines and deliverables for multiple projects simultaneously. Communicate project status, issues, and achievements to stakeholders. *Required Skills and Qualifications:* · Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. · Proven experience in ServiceNow development and configuration. · Strong understanding of ITIL and service management principles. · Excellent analytical and problem-solving skills. · Strong communication and interpersonal skills. · Ability to translate business needs into technical requirements. · Experience with JavaScript, HTML, and CSS. · Certification in ServiceNow Administration or ServiceNow Implementation preferred. *Desired Skills:* · Experience with Agile and Scrum methodologies. · Knowledge of APIs and integration of third-party services. · Experience in training and change management. · Familiarity with additional ServiceNow modules like HR Service Delivery or Customer Service Management. · Public Trust Clearance. · Experience with the Department of Veterans Affairs Job Type: Full-time Pay: From $77,000.00 per year Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift Education: * Bachelor's (Required) Experience: * ServiceNow: 1 year (Required) Work Location: Remote
Veterans Engineering

Veterans Engineering