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ServiceNow
Research Communications Manager
Posted 4 months ago
Full-time •San Diego, CA
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
We are seeking a Research Communications Manager to establish a robust communication program that keeps customers and partners informed and inspired with the latest developments and findings from our team. As a member of ServiceNow’s User Experience Research & Insights (UXRI) team, you will plan and execute a wide variety of internal and external communications activities, working closely with researchers to deliver curated insights through newsletters, webinars, briefings, and other mediums to our ecosystem of customers. Your work will showcase the voice of our research participants, demonstrating the power and impact of product feedback at scale.
About you:
You are a strategic and analytical thinker, passionate creator, and results-driven reporter with a high bar for craft, quality, and creativity. You can decode large sets of information and create a meaningful narrative around them. You have a love for storytelling that drives engagement, and always make decisions with the audience in mind.
What you will do in this role:
Establish and manage a comprehensive communication strategy for customer companies that engage in research activities
Close the loop with customer companies by communicating the impact research insights have on product outcomes, via newsletters, presentations, websites, and other formats/channels
Develop and host forums that provide a window into ServiceNow’s user-centered product development, in concert with Product Management, Product Success, Customer Success, and other groups concerned with the topic.
Create and maintain a library of assets to be leveraged for external communications including infographics, customer visit reports, and executive summaries to ensure consistency and enhance the presentation of research findings.
Curate a repository of UX enablement materials to help our customers create exceptional user experiences, including leading practices, guides, case studies, whitepapers, and industry reports.
Qualifications
Basic Qualifications:
5+ years of experience in public relations, communications, communication design, community engagement or similar field
Bachelor’s degree in English, Journalism, Marketing, Communications or similar interdisciplinary fields, or equivalent combination of education and experience
Strong writing, editing, proofreading, layout and graphic design, and print production skills are essential, as well as a keen eye for detail
Resourceful, self-motivated, and able to independently manage projects and prioritize shifting workloads in a high-growth, ever-changing environment
Ability to represent complex ideas and systems with clear narration, visualizations and illustrations that are both informative and inspiring to the audience
Knowledge of typography, color theory, and layout principles
Preferred Qualifications:
Experience in enterprise PR and/or communications is appreciated
Command of graphic design and presentation tools such as Miro, Keynote, Figma, Loop, PowerPoint, Word, and Adobe Creative Suite
For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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