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Aspen Pharma Group
ServiceNow Applications Service Domain Lead
Posted 5 months ago
Full-time •Johannesburg Metropolitan Area
Company Overview
Are you looking for a career opportunity with an organisation whose values resonate with you? Our dynamic organisation attracts talent that are passionate about making a difference, who strive to achieve performance excellence and to belong to an organisation of rich diversity and heritage.
At Aspen, not only do we source the best talent with the right attitude and competence, but also enable a culture of continuous growth and challenge.
Should you be looking for exposure to a complex multicultural healthcare providers. tax affair?
We look forward to reviewing your application.
Position Overview
ServiceNow Applications Service Domain Lead plays a lead role in the delivery of ServiceNow implementation projects and driving strategic transformational change of IT solution deployment, IT operations management and IT business management processes. The Domain Lead is responsible for the overall design of a large-scale enterprise digital transformation using best practice principles in ServiceNow, in addition to creating a technical platform. Responsible for the architecture and drive implementation/integration of the product. Responsible and knowledge for the overall architecture, design, implementation, validation, and integrity of the application is critical.
ROLE PURPOSE
Strategic, Tactical and Operational role accountable for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs. Not limited to technology components of the Application, the role is responsible for defining ServiceNow E2E processes of various modules in ServiceNow, solution architecture encompassing changes to services, process, organization, and operating models. The provision of comprehensive guidance on the development of, and modifications to ServiceNow modules, Application configuration, and workflow configuration ensuring consideration to the relevant architectures, strategies, policies, standards and practices (including security) and that existing and planned solution components remain compatible and validated.
Responsibilities
Leads the development of solution architectures in specific business, infrastructure, or functional areas on a portfolio of applications. Lead domain, architecture, and technical aspects of projects and operational activities for ServiceNow and a Portfolio of applications responsible for. Provide strategic recommendation around technical best practices and industry trends on ServiceNow for Life Science Industry. Ensures that appropriate tools and methods are available, understood and employed in architecture development. Engage with the Aspen Business Units to position ServiceNow as the digital transformation platform standard, integrated with their core applications.Establish and manage a technical governance.Understanding and having experience in driving process optimisation, efficiencies and productivity using automationServes as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platformWithin a change programme, leads the preparation of technical plans and, in liaison with business assurance and project staff, ensures that appropriate technical resources are made available. Provides advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly.Defines systems development projects which support the organization’s objectives and plans. Takes full responsibility for business analysis within the application area of the organisation where the advice given, and decisions made will have a measurable impact on the profitability or effectiveness of the organisation. Leads the selection of appropriate business analysis methods, tools, techniques, selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Participate in the design authority meetings to review technical solutions and approve them in the ServiceNow landscape. Develop system documentation, including process flows, SOP’s, and design standards. Establishes the contribution that technology can make to business objectives, defining strategies, validating, and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, considering the implications of change on the organisation and all stakeholders. Guides senior management towards accepting change brought about through process and organisational change.Keep check of instance performance and purpose improvement to improve end-user experience
EDUCATIONAL QUALIFICATIONS AND EXPERIENCE:
B. Com / BSc Computer Science degree or equivalent work experience Current industry certification in architecture (i.e., TOGAF, GxP, ISO 9000)Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)ServiceNow – Certified System Administrator (CSA)ServiceNow – Certified Implementation SpecialistServiceNow Platform Architect10+ years’ experience of managing relationships with internal business customersKnowledge of web-based systems architecture, service-based architecture, enterprise application architectureExperience and sound knowledge of Business processes, best practises in solution delivery, auditing and assurance practices and improvement practices10+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation7 to 10+ years’ experience in ServiceNow from a plan, build and run perspective and QMS systems. Consultancy experience will be advantageousStrong analytical skills, communication, and presentation skillsAbility to manage customer and stakeholder expectationsHave the drive and determination to learn and continuously share your knowledge with others
WORK-SPECIFIC SKILLS & EXPOSURE:
10+ years’ experience leading and influencing customers and matching needs to solutions8+ years’ experience in solution architecture development and management
SKILLS AND ATTRIBUTES:
InnovationVisioningStrategic planningGlobal thinkingEntrepreneurial thinkingTeamwork, InitiativeResults orientedSystems thinkingFocusedProblem-solvingGood judgmentResponsibility and accountabilityCooperationProactiveResilienceActive listening GPresentation skillsMeeting facilitationOrganisational awarenessInfluence skillsGood judgment and approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.
ASPEN COMPETENCIES
BUSINESS
Create the Future: Successful Aspen employees challenge the convention and seek to find more productive and cost-efficient ways of doing things, continuously improving systems and processes to the benefit of Aspen. High standards are set and maintained by not aiming for the industry average and benchmark but having the courage to aim higher. Aspen employees identify opportunities, set clear objectives and work with colleagues to effectively communicate their ideas or plans to come alive. Through teamwork, they create a shared vision and motivate colleagues to make that vision a reality. They lead people beyond the boundaries of their jobs and inspire them to pursue results by creating an environment that motivates them to ask, ‘What else can I do?’ and ‘How can I do it better?’Accountability/ Ownership: Employees readily accept responsibility, own decisions and achieve results despite adverse conditions. They deliver on commitments, usually on time and respectful of others time. They take feedback constructively and build on it for future improvement.
PEOPLE
Communicate Effectively: Clear and transparent communication leads to clear understanding. Sincere messaging with no hidden agendas. Choosing right messages and active listening skills. Interact with people openly and directly and foster the ability to have difficult conversations to minimise surprises.Dealing with ambiguity Embrace Change: Ability to comfortably initiate change and overcome obstacles operating with a high level of flexibility. Show resilience in the face of constraints, frustrations or adversity. Lead employees through times of adversity and change. Be able to excel at managing transition while exhibiting flexibility, patience and resilience.
SELF
Contribute Special Expertise: Employees contribute specific technical or functional expertise in their chosen career and possess an understanding of the bigger pharmaceutical industry picture. ‘Master the fundamentals’ within area of expertise and responsibility, stay current within your field and continually upgrade professional skills.Take Action with Integrity: Aspen employees must internalise the principles of the Aspen Code of Conduct and demonstrate integrity, fairness, accountability, respect, transparency, and sincerity. This requires courage, initiative, and a strong sense of personal responsibility. Reports uneth conduct.
Aspen is committed to the principles of equal employment opportunity. Preference will be given to applicants from designated groups through a fair recruitment and selection process in line with Aspen’s Transformation Agenda.
Internal Applicants must inform their direct line managers of their application. Applications must be completed using an Aspen email address.
If you have not heard from the HC department within 30 days of this advert closing, please consider your application unsuccessful.
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