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Avalara
ServiceNow Developer IV (CMDB Focused)
Posted 4 months ago
Full-time •India
What You'll Do
We are seeking a highly motivated, experienced Sr. Developer to join our ServiceNow team to oversee our CMDB! The ServiceNow Developer is a key member of the team who will work closely with Program Managers, Business Systems Analysts, and key stakeholders to deliver solutions on the ServiceNow platform and ensuring the implementation/upkeep/relationships of the CMDB are accurate. To be successful in this role you will need to have broad experience across the ServiceNow platform, strong understanding of core ITIL and development processes, an understanding of end user workflows in the modules which you are supporting and experience maintaining a CMDB. As a Senior Developer, you should have experience implementing and supporting a wide variety of SN products across the ServiceNow ecosystem including but not limited to: CMDB, ITSM, ITAM, Workplace Service Delivery, Employee Center Pro, IRM/GRC, SecOps, and HRSD.
This is an amazing opportunity to join a company that is early in their ServiceNow journey. If you have a passion for ServiceNow and want to apply your knowledge and experience into growing ServiceNow’s footprint, come join us! The candidate will be responsible for ongoing enhancement and maintenance of the ServiceNow platform along with the CMDB. You should have fluency in a wide variety of ServiceNow products that enable you to collaborate on solutions with the team, external partners, and key stakeholders.
This candidate should be comfortable working in unfamiliar or new areas of the platform, reading online documentation, creating prototypes quickly and ensuring your skills are always growing. Avalara has big plans for the platform and we are looking for a candidate who can advance our platform goals of expansion, automation and simplicity.
Primary Responsibilities
Development of Avalara’s CMDB strategy, including maintenance processes and CMDB governanceDeploy and maintain Avalara’s CMDB within ServiceNowDaily maintenance of the CMDB for relationships and data accuracyImplementation of new data streams into the CMDBWork with data stakeholders to ensure the CMDB is providing them valueEnsure the CMDB is providing the right data to other areas of the platformUtilize out-of-the-box or value-add administrative features to fulfill business requests and initiativesStay up to date on relevant industry trends and best practices and constantly exchange ideasPartner with other developers to automate common employee workflows (pw reset, software requests, etc.)Ability to evaluate, document and develop integrations with new or existing enterprise platformsAbility to align our platform with best practices and new solutions released by ServiceNowContribute to the technical requirements surrounding complex business or process changesKeep pace with your knowledge of changes coming from ServiceNow in their new releasesProvide innovative solutions and ideas for process or platform automationDay to day administration of the platform which includes patching, upgrades, break fix items, performance monitoring and guiding end users as to the best way to use the platformOther duties as assigned by your leadership
Knowledge, Skills And Abilities
Strong knowledge of ServiceNow’s CMDB offerings including Discovery and VisibilityStrong development experience within ServiceNowBasic knowledge of Agile development methodologiesAbility to communicate complex technical information to a variety of audiences (technical and non-technical)Ability to effectively prioritize work, balancing support volume with project/product driven rolesAbility to work independently and as part of a global team
What You'll Need to be Successful
Bachelor’s degree in related field (or equivalent experience) requiredMinimum of 8 years IT experience Minimum of 5 years of ServiceNow developer/admin experience with a primary focus on CMDBKnowledge with JavaScript, Angular, PowerShell, MySQL, Web Services (REST/SOAP)Certified ServiceNow Admin (preferred)Certificated ServiceNow Application Developer (preferred)ITIL Foundation Certification (preferred)
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
