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DIGITALL
Senior ServiceNow Consultant
Posted 4 months ago
Full-time •Frankfurt, Hesse, Germany
At DIGITALL we don’t just deliver technology – we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.
As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.
DIGITALL operates on a global scale with over 1,500 employees across 28 offices in 13 countries located in Europe and North America.
About the Role:
We are seeking a highly experienced and motivated Senior ServiceNow Consultant to join our team. This role is pivotal in implementing, customizing, and providing ongoing support for the ServiceNow platform. The ideal candidate will work closely with cross-functional teams to identify and implement solutions that enhance the efficiency and effectiveness of our IT service management processes, ensuring they meet the evolving needs of our organization.
Description:
Configuring and Customizing ServiceNow: Tailor the ServiceNow platform to meet specific business needs and requirements. Stakeholder Collaboration: Engage with stakeholders to understand business processes and identify opportunities for leveraging ServiceNow to improve efficiency and automation. Workflow Design and Implementation: Develop and implement ServiceNow workflows, forms, and integrations with third-party systems. Ongoing Support and Maintenance: Provide continuous support for the ServiceNow platform, including troubleshooting and resolving issues. Audits and Assessments: Conduct regular audits and assessments to ensure the ServiceNow platform is optimized and aligned with best practices. Training and Development: Train end-users and stakeholders on the use of the ServiceNow platform and its capabilities. Leadership and Mentorship: Provide leadership and mentorship to junior consultants and team members, fostering a collaborative and innovative environment.
Qualifications:
experience in at least two of the following products: ITSM, ITOM, CSM, FSM or ITBM IT Service Management Expertise: Deep understanding of IT service management processes and best practices. Business and Technical Translation: Ability to translate business requirements into technical solutions within the ServiceNow platform. Problem-Solving Skills: Excellent problem-solving abilities and the capability to troubleshoot complex issues within the ServiceNow environment. Scripting and Development: Proficiency in scripting languages such as JavaScript for ServiceNow customization and development. Communication Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly preferred. Experience: Minimum of 3 years of experience in implementing and supporting the ServiceNow platform in an enterprise environment. Language Skills: Proficiency in English and German is a must. Confidentiality: All applications will be treated with strict confidentiality. Selection Process: Please note that only shortlisted candidates will be invited to an interview.
Why Join Us?
Innovative Environment: Be part of a forward-thinking organization that values innovation and creativity. Career Growth: Opportunities for professional development and career advancement. Collaborative Culture: Work with a team of dedicated professionals committed to excellence and collaboration.
We look forward to receiving your application and exploring the potential for you to join our dynamic team!
