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Virtusa
Servicenow Developer
Posted 1 years ago
Full-time •Chennai, Tamil Nadu, India
SNOW CSM Overall JD (Depth and experience will vary as per years of experience)ServiceNow Certified System Administrator Certification (Latest or Latest -1), if certification is not readily available then need to complete the certification before joining the work. Customer Service Management (CSM) Implementation Specialist. preferred to have but if candidates has good implementation expertise then this is not mandatory. Good implementation experience is mandatory
Chennai Location, working from customer premise is mandatory Job PurposeImplement SNOW CSM applications development & integration plans and processes to provide development, testing, debugging, maintenance and documentation of the SNOW CSM applications in line with business strategy and objectives, and Group guidelines and policies Responsible for Go-Live Readiness and communication to the respective stake holders Accountable for collecting the master data from Business to upload in the Product To maintain and respond on time to the Business regarding any ticket, issues and escalation Main tasks & key responsibilitiesImplement IT SNOW CSM development & Integration plans and processes to meet business requirements for new and revised SNOW CSM GSConnect system and programsSupport project management by preparing progress reports and status of key milestones for SNOW CSM GSConnect development & integration projectsPrepare code or modify SNOW CSM GSConnect components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologiesConduct code reviews, identify potential issues and provide feedback for appropriate revisionsPlan and implement steps to create interfaces between major systemsPerform maintenance and problem resolution on single or multiple applications or interfacesIdentify opportunities for improving SNOW CSM GSConnect functionality and performance issues by working with customers and architecture resourcesCoordinate, design and maintain a test environment, including data customization i.e. aging, creation, manipulation, extraction, etc.Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environmentDevelop test deliverables in line with predefined areas of quality control i.e. test planning, test preparation, test execution, defect management and test reporting, including building definitions, specification requirement decomposition, and requirement matricesDetermine test cases, conditions, checklists, decision tables, systems controls and auditability checksOversee and facilitate the test process including structuring, facilitating or participating in reviews and inspectionsResolve and analyze issues in day-to-day delivery and implement practices for IT SNOW CSM GSConnect development & integration focusing on increasing effectiveness and efficiencyProvide support on issues and problems from less experienced new team members, provide direction and guidance as needed.Identify the scope for automations to improve Performance Productivity of instance Support TeamComplete development On time adhering to Project Schedule ExperienceAround 2 plus years in hands on experience in ServiceNow CSM Product Service Now Administrator CertificationService Now Implementation Specialist Certification
