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Delaware North
ServiceNow CMDB Administrator
Posted 4 months ago
Full-time •Buffalo, NY
The Opportunity
Delaware North is hiring a ServiceNow CMDB Administrator to join our team in Buffalo, New York. As a ServiceNow CMDB Administrator, you will be responsible for maintaining , optimizing , and enhancing the CMDB within the ServiceNow platform. This role demands a deep understanding of IT infrastructure, excellent technical skills, and a proactive approach to problem-solving. If you want a challenging role where collaboration and hard work are rewarded, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $68300 - $92200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts
Responsibilities
Ensure the accuracy, completeness, and consistency of CMDB data through regular audits, data validation, and ongoing maintenance activitiesDefine, enforce, and manage CI lifecycle processes, including creation, modification, retirement, and decommissioning, while resolving CMDB-related incidents such as data discrepancies and synchronization issuesImplement and manage integrations between the CMDB and other IT management systems, such as asset management, change management, incident management, and discovery toolsProvide support for change management processes by assessing the impact of proposed changes on the CMDB, ensuring updates are accurately reflected in change records, and developing related reports and dashboardsProactively identify opportunities to optimize CMDB functionality, data quality, and operational efficiency, recommending and implementing process improvements, automation solutions, and best practices
Qualifications
Bachelor's degree in computer science , i nformation t echnology, or related field preferred ; equivalent experience may substitute ServiceNow Certified System Administrator certification preferred Demonstrated experience in configuring and administering the ServiceNow CMDB modul e Proficiency in ServiceNow platform administration, including modules such as Incident Management, Change Management, and Discovery Strong understanding of ITIL principles, particularly in the areas of Configuration Management and Service Asset and Configuration Management Experience with data modeling, schema design, and relational databases
Shift Details
Day shift
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
