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ITSM Solutions International
ServiceNow CMDB Architect
Posted 4 months ago
Contract •United States
I need to source a CMDB ServiceNow Architect for a long-term project at one of the world's leading technology businesses. The ideal candidate will be responsible for architecture and driving implementation, integration of the ServiceNow CSDM/CMDB with other modules of ServiceNow as well as with the internal and external systems.
Here are the daily responsibilities: You will provide your expert recommendations on proposed implementations, architect new ServiceNow service management systems and processes.
You will define ServiceNow roadmap for major ServiceNow modules (ITSM, CMDB, CSDM,) and integration framework.
You will define the architecture and roadmap of ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.
You will establish architecture standards, provide guidance, and conduct code/functional reviews to the project team on the technical design format and content.
Strong ServiceNow knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, CMDB, CSDM, Discovery, Integration Hub, portals & workflows.
Strong capabilities to define the solution foundation and building blocks, conforming to ServiceNow standards and best practices, majorly in ITSM, CMDB, SAM/HAM and Service Catalog/Portal applications; based on Business need and translate into business, functional and technical requirements.
Ability to drive corporate alignment and architect Network/IT service mapping framework based on CMDB and CSDM industry-standards.
Monitors the environment and resolves issues utilizing available knowledge reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation
