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Emapta Global
ServiceNow Administrator
Posted 4 months ago
Full-time •Philippines
We are seeking a skilled ServiceNow Administrator with 2-4 years of experience to join our IT team. The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our organization.
Responsibilities: Responsibilities of this role include, but may not be limited to, the following:· ServiceNow Administration: Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules.· Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.· Configuration Management: Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable.· User Support and Training: Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform.· Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.· Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.· Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.· Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.
Qualifications:· Experience: 2-4 years of experience working with the ServiceNow platform in an administrative role.· Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).· Technical Skills:o Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.o Experience with ServiceNow administration and configuration, including creation and management of business rules, UI policies, UI actions, client scripts, ACLs, workflow administration, report setup, and data imports.o Familiarity with scripting languages such as JavaScript, HTML, and CSS.o Knowledge of ITIL best practices and framework.· Soft Skills:o Strong problem-solving and analytical skills.o Excellent communication and interpersonal skills.o Ability to work independently and as part of a team.o Strong organizational skills and attention to detail.Preferred Qualifications:· Certifications: ServiceNow Administrator Certification or other relevant certifications.· Experience: Experience in a similar role within an enterprise environment.· Knowledge: Familiarity with additional ServiceNow modules like HR Service Delivery, IT Operations Management, or Customer Service Management.
