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Optomi
Senior ServiceNow Platform Engineer - ON SITE
Posted 6 months ago
Full-time •Nashville, TN
Optomi, in partnership with an industry leading financial services organization, is looking for a Senior ServiceNow Platform Engineer to be onsite in their Nashville, TN office. The Senior ServiceNow Platform Engineer works with internal clients to assist them in achieving their business objectives through effective development of industry leading workflows. They will manage ServiceNow solutions, writing specs for new application needs, configuring new applications, and supporting and testing existing applications for various issues and updates. You will work independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve their business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.
What the right candidate will enjoy:5 days a week onsite in Downtown NashvilleThe opportunity to work across various areas of the ServiceNow platform such as ITOM, ITSM, IRM, WSD, FSO, and moreAbility to be autonomous and creative with solutionsWorking on a small but mighty team!
Responsibilities of the role:Develop no code/low code solutions on the ServiceNow platform via scripting/coding and system configuration.Provide superior customer service to /internal clients, including response to incidents, proactively notifying customers of issues, assessing, and communicating business impact, and identifying root cause.Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users andMust be able to understand, generate, and amend technical documentation.Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
Experience of the right candidate:At least 5 years of experience implementing, developing, and maintaining any module within ServiceNowKnowledge of ServiceNow modules such as ITSM, ITOM, CMDB, FSO, IRM, HRSD, etc.Strong leadership and team management skills.In-depth knowledge of ServiceNow platform architecture and best practices.Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages.Experience with ServiceNow integration and REST/SOAP web services.Bachelor's Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience.
