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Tamcherry
ServiceNow Senior Solution Consultant/Architect (Gen AI focused)
Posted 4 months ago
Full-time •Chennai, Tamil Nadu, India
ServiceNow Senior Solution Consultant/Architect (Gen AI focused) – 7 to 10 Yrs. Exp Job Description We are seeking experienced Senior Solution Consultant/Architect for its ServiceNow customers who can design and guide end to end solutions for AI leveraging Virtual Agent, Now Assist, Gen AI models integrations and other AI/ML utilities Location India – Remote, Hyderabad, Chennai, Pune, Kochi, Coimbatore Key Responsibilities - Lead with the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations leveraging Now Assist, Virtual Agent and Integration Hub - Provide leadership and guidance on program development to transform programs and offerings based on clients' business structures, strategies, and priorities -At least 1 full cycle implementation/activation of one or more of the following Service Now Capabilities AI Search, “Now Assist”, Virtual Assistant/Agent, Integration Hub -Working with ServiceNow in Global Enterprise Technology environments - Guide Program Manager/Project Manager from “Thought to Finish”, design & implementation & deployment -Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices -At least 5+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM & CSM product suites. - Deep understanding of AI models and how they operate within the ServiceNow platform - Knowledge on ServiceNow GEN AI OOB models & configuration/integrity - Strong track record of working cross functionally across ServiceNow, Customers, and SI Partners to advise and drive value of ServiceNow AI capabilities and reporting to stakeholders -Demonstrated experience in presenting ServiceNow solutions, including strategic Partner programs - strong communication & presentation skills - Interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity. -Stay current on how GenAI capabilities accelerate transformation on the ServiceNow Platform - Invest time to learn the model specifications, differentiators, understand which models are under consideration for testing and use, and how these compare to 3rd party open-source LLMs. Qualifications Overall, 7-10 years of experience in IT Minimum of 5 years' experience ServiceNow solutions and delivery, service management, and workflow management Minimum of 3 years hands on experience implementing ServiceNow mid/large scale programs including 1 year on Virtual Agent and Automations Management consulting experience Certifications: ITIL (Must have) ServiceNow Certified System Administrator Certified Implementation Specialist – ITSM /ITOM/CSM (at least 1 product specialists) Micro certification on Virtual Agent/Now Assist Micro certification on Integration Hub Bachelor's degree Note: Consider any AI capabilities in service now, but with combo of Ai search/now assist/chatbot/integration hub...Gen AI is optional
