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Fujitsu
Lead Technical Consultant - ServiceNow
Posted 4 months ago
Full-time •Canberra, Australian Capital Territory, Australia
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
Role Summary:
* Must have minimum NV1 Security Clearance *
Consulting roles are exciting and challenging - our customer base ranges across all tier 1 industries and sizes. Engagements vary in length from days to months to years. To be successful in this role, you must present excellent communication skills to work with client stakeholders, client teams, and Enablers - both local and remote. You should expect to engage with various clients from commercial to enterprise and can switch context and customers easily.
You have to be a creative thinker, detail-oriented, and technically savvy – able to process information quickly. You will be proactive and pragmatic, with excellent analytical and problem-solving skills, while matched with exceptional verbal and written communication. Enable invests in our people and their growth, so you should expect a challenge.
Fujitsu will motivate you to go further and experience new areas to strengthen your capabilities as a consultant - always with the support of your peers, mentors, and leaders.
Main responsibilities:Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders, ensuring technology design and solutions are aligned with business requirements.Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting, and implementationAccountable for quality assurance across configuration, processes, and documentationDeveloping and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architectsProduces high-quality customer documentation, including but not limited to workshop material, training material, and solution designs with acute attention to detailUnderstanding the scope and commercials of customer contracts considering the impacts of scope increases during an engagement keeping the customer and team informedEvaluate new features and produce comprehensive analysis and recommendations. Performs and participates in application/platform roadmap planning.Engage in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designsSupporting customer success managers in defining solutions, scoping refining the client’s vision into activities and estimatesIdentifying opportunities and influencing clients to adopt Enable services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades
Skills Matrix:.Minimum of 5+ years of ServiceNow Development experience and successful delivery of multiple customer engagementsExperience across ITSM/ITOMAccountable for delivery of specific stream in an enterprise client, engaging directly with the program manager and business leaders, and reporting to senior stakeholdersHigh customer satisfaction scores and recognition for individual contribution to customer outcomesManaging and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance, and supportParticipating in analysis and solution recommendations providing detailed options with benefitsExperience in leading and managing complex client bids and proposal teams.Actively sought to deliver confident and engaging presentations to a wide range of audiences (Board level, conferences, press, etc.)Experience in a range of diagnostic tools, methods, and techniquesStrong ability to architect complex and innovative solutions in delivering value to clientsManages ‘high-risk’ projects with significant change (major clients, multi-disciplinary teams)
Qualifications:DesiredIT Degree or relevant tertiary education in Computer ScienceServiceNow CSA, CIS, ITSM, ITOMServiceNow sales & presales accreditation in 2+ Product linesITIL Foundation CertifiedNV1 or NV2 security clearanceBonus Points:Additional ServiceNow certifications, including ServiceNow Suite CertifiedExposure to/general understanding of ServiceNow licensingProject Management Certifications including Agile, SCRUM, Prince2
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in-class reward and recognition programs flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact Oceania.Purpose@fujitsu.com for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact careersapac@fujitsu.com
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Search Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles - PLEASE NOTE:Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
