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Brainwave Optigrators LLC
ServiceNow Lead
Posted 5 months ago
Full-time •Bengaluru, Karnataka, India
The opportunity is with my client headquartered in the San Francisco Bay Area, California USA, has been a pioneer in Digital Transformation and Technology Services since 2004.
With over two decades of experience, they offer tailored IT consultancy, strategy, and solutions across various domains:
Business Intelligence (BI) & Advanced Analytics: Leveraging data insights to drive informed decision-making. Cyber Security: Safeguarding organizations against digital threats. Enterprise Solutions: Expertise in SAP, Oracle, NetSuite, Salesforce, Workday or similar enterprise implementations. Quality Engineering: Ensuring robust and reliable software products with automation testing. Cognitive Automation: Harnessing AI and ML for process optimization. Digital Services: Enabling seamless digital experiences. Managed Services: Supporting Fortune 500 enterprises.
The Role
Job Title: ServiceNow Team Lead – ITOM
Location: Bangalore
Timings: 5 PM to 2 AM IST
Key skills: ITOM Expertise - CMDB, CI - Configuration item, Discovery, Archival, De-duplication, Completeness, Correctness.
Role Overview: We are seeking a highly skilled and experienced ServiceNow Developer, Team Lead to join our team in Bangalore. The successful candidate will have extensive experience in ITOM (IT Operations Management) development, with a particular focus on CMDB (Configuration Management Database) and CI (Configuration Item) management. This role requires a strong understanding of configuration item discovery, archival, de-duplication, completeness, and correctness. Experience in the semiconductor manufacturing industry is preferred, but not mandatory.
Key Responsibilities
Leadership and Team Management:Lead and manage a team of ServiceNow developers, providing guidance, mentorship, and performance evaluations.Collaborate with cross-functional teams to ensure successful project delivery.Develop and maintain team goals, objectives, and metrics to track progress and performance.ITOM Development:Design, develop, and implement ITOM solutions on the ServiceNow platform, with a focus on CMDB and CI management.Ensure the completeness, correctness, and de-duplication of configuration items.Develop and maintain discovery processes to identify and capture configuration items.Configuration Management:Oversee the implementation and management of the CMDB, ensuring data accuracy and integrity.Implement archival processes to manage the lifecycle of configuration items.Develop and enforce standards and best practices for configuration management.Technical Expertise:Utilize advanced knowledge of ServiceNow ITOM modules to design and implement effective solutions.Provide technical leadership in the development and integration of ServiceNow applications.Stay updated with the latest trends and best practices in ITOM and ServiceNow development.Project Management:Manage and deliver ITOM projects, ensuring they are completed on time, within scope, and within budget.Coordinate with stakeholders to gather requirements, define project scope, and develop project plans.
Monitor project progress, identify risks, and implement mitigation strategies
Ideal Profile
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 7 years of experience in ServiceNow development, with at least 3 years in a leadership role.
Technical Skills
Strong expertise in ITOM, particularly in CMDB and CI management.Proficiency in configuration item discovery, archival, de-duplication, completeness, and correctness.Experience with ServiceNow Discovery is preferred but not mandatory.Industry Knowledge: Experience in the semiconductor manufacturing industry is a plus.Leadership Skills: Proven ability to lead and manage a team of developers.Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously.Communication: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
What's on Offer?
Work within a company with a solid track record of successWork alongside & learn from best in class talentExcellent career development opportunities
