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Codersbrain India
ServiceNow Business Analyst - CMDB
Posted 10 months ago
Full-time •Chennai, Tamil Nadu, India
Key Skills & Experience
Must Have :
Strong knowledge of the ServiceNow Platform (especially CMDB) and ServiceNow Discovery Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines Previous experience of running workshops to capture requirements on : Horizontal Discovery & Top-Down Discovery Probes & Sensors & Patterns Lifecycle of horizontal discovery Scanning Classification Identification Exploration Ports & Firewalls Understanding of MID servers and Client topology architecture. Experience in Cloud Discovery for AWS, Azure, GCP. Requirement gathering to set up service accounts and configuring access to them Requirement gathering for schedules for cloud and on premise discovery. Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts An aptitude for problem solving Skilled in conducting / leading workshops of minimum of 10 people Can communicate both verbally and in written form clearly and informatively and listen Expert organisational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision Decompose high-level information into details Ability to articulate technical IT changes in clear and simple manner to business stakeholders. Ability to define problems, collect data, establish facts in a structured way for detailed analysis Ability to analyse large amounts of complex information in order to reach valid and justifiable conclusions Experience of working in an Agile methodology and applying Agile practices where applicable Understanding of the 'end to end' view of how business processes are supported by tools and applications. Practical experience of documenting process maps using Visio or other tooling. Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint and Visio)
Should Have
Fundamental understanding of the implications of applications architecture and other technical considerations. ITIL V3 or V4 Foundation certification Business Analysis centric qualifications e.g., BCS or IIBA ServiceNow Certified System Administrator Scrum or Agile certification Developer or Architect experience
(ref:hirist.tech)
