© Snowycode 2025. All rights reserved.
Back To All Jobs
Tata Consultancy Services
Servicenow admin
Posted 10 months ago
Full-time •Chennai, Tamil Nadu, India
TCS IS HIRING FOR Service now admin
ROLE: Service now adminExperience Range: 4 to 8 yrs(Relevant)Location: chennai
JD:
Must-Have:
ITSM, ITOM,Strong analytical, problem-solving, and decision-making capabilities
Good-to-Have:
Experience within service management platforms (preferably ServiceNow), including CMDB, workflows, and form design.
Role descriptions / Expectations from the Role
Develop and implement solutions for ServiceNow ITSM -Incident,Problem,change,knowledge,service catalog and service portalMove configuration and development changes from Dev to Test to Prod using SN update sets.Develop small standalone SN tools and dashboards to support ITSM and Project Management workflows.Create and configure workflows based on the business requirements and best practices.Perform integration between ServiceNow and other customer business systems.Work in a dynamic environment using agile methodology to deliver client projects.Serve as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.Provide hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applicationsDevelop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as requiredUnderstand and develop process integrations for ITSM processes Incident, Problem and Change to consume and attach affected CMDB Services and Cis, and for Change Management to properly review implementedCreate or update documentation including technical diagrams and design documents in support of ITOM configuration effortsIntegrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods
Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject " Service now admin" for further Discussion.
