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NewRocket
ServiceNow Senior Business Analyst-ITOM
Posted 4 months ago
Full-time •India
Why Us
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and“2023 ServiceNow Creator Workflow Partner of the Year”.We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We #GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew!
The RoleThe ServiceNow Senior Business Analyst ( ITOM) is responsible for capturing customers’ business processes and desired outcomes across various ServiceNow implementation projects. The Business Analyst will manage customer outcomes on complex level projects.
What You Will Be DoingConduct workshops and lead multiple implementations from a customer strategy standpointDefine customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectivenessOwn business requirements and agreement of priorities with clients/end usersConduct impact analysis on existing business process and functionProduce functional specifications, wireframes, and mock-ups for delivery teamsPartner with technical team to conduct demos and show & tells with client end usersContribute to writing test scripts including acceptance criteriaFacilitate testing/UAT and obtain agreement on priorities with client / end users
What You Bring Along5 + years of of experience working in a business-related positionStrong knowledge of business process architecture principles for cloud-based platformsKnowledge and exposure to the ServiceNow platform preferredExposure to Technology workflows, ITOM module desirableStrong written and verbal communication skillsAbility to assess and mitigate riskEffective facilitation, coaching and mentoring skills with ability to motivate a teamStrong problem-solving skills; ability to simplify complex situationsStrong relationship management skills with all levelsAbility to deliver a high degree of customer satisfactionComfortable working in a matrixed organizationComfortable working with ambiguity and change
Education:A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & KnowledgeServiceNow Certified System Administrator (CSA),ServiceNow Certified Implementation Specialist (CIS)ITIL Foundations
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
