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Dice
ServiceNow HRSD Knowledge Manager
Posted 4 months ago
Full-time •United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Trail Blazer Consulting LLC, is seeking the following. Apply via Dice today!
Title: ServiceNow HRSD Implementation Knowledge Manager
Duration: 9- Month contract
Location: 100% Remote
Interview: Phone then video
Job Description
must be competitive, remote,
The ServiceNow HRSD Knowledge Manager will serve as a member of the Core Team in Lennar s implementation of ServiceNow s HRSD module. In this role, the right team member will: Have Wing to wing responsibility for the accuracy and completeness of the knowledge bases included in the implementation phases. Dive into Lennar s current knowledge assets and framework to create the strategy and actions necessary to ensure the fullness of information and success of the knowledge implementation to meet Lennar s HR Operations vision. Work with the team to develop a phased Self-Service approach for each project phase to ensure delivery to Lennar s HR Operational vision. Work with the system implementer to determine taxonomy and go forward knowledge organization approach Drive cross functional resources to align to strategy and then to gather, organize, consolidate, author, revise and standardize content so that it may be leveraged to the platform to drive amazing self-service. Create the go-forward operational content governance approach to ensure proper management post phase information including cross functional team structure as well as review and maintenance requirements and activities ensuring accuracy and relevance
Proficiency in ServiceNow HRSD modules and knowledge management best practices. Change management expertise.
ServiceNow HRSD Knowledge Manager
