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Experience with ITIL processes, particularly Request, Problem, Incident, and Change ManagementExperience with ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modulesExperience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST)Familiarity with Agile/Scrum methodologies and the ability to lead scrum teams
Certification/Education
Bachelor s degree or higher in Information Technology, Computer Science, or a related field.ITIL Foundation certification or equivalent, or the ability to obtain within 6 months of hireServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certificationsServiceNow Certified Technical Architect (CTA).Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred
Experience
Minimum of 5 years working on the ServiceNow platform.At least 3 years of experience in a Service Management or similar role.Proven consulting experience as a key technical resource in the development and delivery of ITSM solutions.
ServiceNow Solution Architect - Remote