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Position: ServiceNow- Architect
Academic Background: Bachelor of Engineering / Technology / Science
Overall Experience (in yrs.): 10+Yrs. (relevant on ServiceNow)
Location: Detroit
Skill Summary
Technical skills (Required - Mandatory)ServiceNow GRC, SecOps, ITBM (SPM), SAM, HAM, FSM, VRM (VENDOR RISK MANAGEMNT)/TPRM, IH, and Integrations using EBonding.Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified.Expert Proficiency of working with ServiceNow platform for Global CustomersDesign Frameworks and Methodologies; Non-Functional RequirementsArchitecture definition, design, and development toolsScripting, Solutioning
Technical Skills (Required - Nice To Have)
ServiceNow ITSM, ITOM, ITAM, Service Portal
People skills Architect and Senior Developer
Soft Skills
Experience in running operations with ITIL processes / ITIL certified.Excellent Analytical and troubleshooting skill.Excellent in Verbal, written communication.Creative thinking in implementing Service improvements (automation, incident reduction, etc.).Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.Experienced in running operations following ITIL processes.Experienced in writing RFPs solutions and presentations during client visits.Experience with leading a geographically separated customers and onshore/offshore teams.Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
Area Of Responsibilities
Hands on experience on ServiceNow Security operations Vulnerability Response, Vendor Risk Management, Field Service Management, Governance and Compliance.Hands on experience on ITBM, SAM, HAM, VRM, FSM, GRC and SecOps modules.Develop, test, and deploy GRC enhancements/ feature requests as required by the business.Support current Policy and Compliance, Risk Management and Vendor Risk Management configurations and business processes.Should have worked extensively on ServiceNow Integrations with other external systems.Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.Must have working experience Agile environment.Experience in CMDB, Discovery and integration with other external modules.ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance.Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset not limited to) will be an added advantage.Working experience in implementation of catalog items and record producers.Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner toolConfiguration/Customization of the Service Now system, including creating workflows or flows.Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).Hands-on experience developing using JavaScript.Hands-on experience working with relational databases.Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS.Service Now Certified Application Developer is an Advantage
ServiceNow Architect