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Thirdera
Client Executive / Director - ServiceNow
Posted 4 months ago
Full-time •Australia
Thirdera, a Cognizant company, (SNBG):Thirdera welcomes you to join one of the fastest growing companies and most innovative ServiceNow partners! Recognized as an Inc 5000 honoree and named a 2023 America’s IT Workflow Partner of the Year, In 2024, Thirdera is looking to bolster our rapidly growing global team with talented individuals who can help us create a better world through digital transformation and optimization of IT infrastructure. We’ve been breaking the status quo since our inception in 2021 – a principle that has driven our global expansion to the point where Thirdera, a Cognizant company, is now recognized as the #1 ServiceNow Authorized Training Partner, with the 2nd largest certified ServiceNow professionals and 2nd largest CMA and CTA population. By becoming an Eranaut, you’ll be immersed in a culture that supports your goals, embraces your individuality, and enables your success. Your adventure awaits!
Based in: Brisbane, Melbourne or Sydney Client Executive / Director - ServiceNowAt Thirdera, a Client Executive – ServiceNow is very consultative and plays a critical, market facing role (clients and partners) and is responsible for building trust-based relationships in an industry where they have advanced knowledge of the intricacies and struggles that are inherent to the business. This role is not about Product and Services, it’s about solving business challenges with strategic process and Automation solutions. They may have been the customer or have been serving the industry for several years.
Core Capabilities and FunctionsConsultative seller with an industry background who leverages ServiceNow as a transformative technology, is a strategic partner for clients, offering more than just products or services. They possess a comprehensive understanding of the nuances and pain points within their industry, allowing them to empathize with their clients' needs and challenges.Going beyond simply pitching a product; instead, they engage in meaningful conversations with clients to uncover underlying issues and opportunities for improvement. Drawing on their industry expertise, they craft customized solutions that harness the power of ServiceNow's platform to drive real business transformation.Building trust and credibility with clients, positioning themselves as a trusted advisor rather than just a vendor. They guide clients through the entire process, from initial discovery to implementation and beyond, ensuring that the solution not only meets immediate needs but also aligns with long-term strategic goals.Success for a consultative seller with an industry background leveraging ServiceNow, understands that successful sales are about more than just closing deals—it's about building lasting relationships and delivering tangible value that drives meaningful change for their clients.Manage your market and prepare business development strategies tailored to the targeted industry.Maintain a short-term and long-term business development plan, reviewed, and aligned on a monthly basis.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Desired ExperienceWe are seeking a professional with a high achiever mindset that enjoys bringing the best solutions of ServiceNow’s capabilities to their clients that enable their success. A professional who is passionate about the quality of their relationships with integrity in all they do. We are seeking a sales professional who has fun in the process of building their business making the vision of what is possible tangible for their clients and celebrates the mutual wins.5-10 years selling professional services and/ or ServiceNow solutions (If not experienced directly with ServiceNow, must have strategic services selling experience with a focus in ITSM (HP, BMC, CA, or IBM) ServiceNow HIGHLY desiredDeep Industry experience in Financial Services, Retail, Manufacturing, Technology, Communications or Media.Excellent communication skills, professionalism, and interpersonal skills with the ability to earn the trust of sophisticated customers and executives.May require some travel on an as-needed basis.5+ years of direct solutions sales experience in the ITSM industry cultivating professional relationships and dealing with long sales cycles.Familiar with the regulations that drive the technology capture process and be a strong advocate for the company.Proven ability to tell the Now story internally with GTM teams.Bachelor's degree preferred.
Why Thirdera - SNBG?We recognize that our employees are the biggest contributors to our organization's success. For that, we aim to provide a welcoming and rewarding environment that enables productivity and cultivates employee satisfaction. We are constantly evaluating the employee experience to ensure our Eranauts are being fulfilled and valued. Here are some of things we do to support our most valued assets:Provide career advancement and learning opportunities - 1,500 high-tech certifications available with our internal training program, Thirdera UniversityEmbrace diversity, equity, inclusion, and belonging by establishing Employee Resource Groups, like Women at Thirdera, to empower employees from all around the worldPromote balanced lifestyles and well-being with new initiatives, such as our Be Well programRecognize individual and collective accomplishments during our annual Hexy Awards event (internal)
