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Brainwave Optigrators LLC
Sr. Architect ServiceNow
Posted 4 months ago
Full-time •Bengaluru, Karnataka, India
The opening is with my client who are a digital transformation company headquartered in the San Francisco Bay Area, California USA. They ‘ve been around since 2004.
Title: ServiceNow Architect with ITOM and Dashboard Expertise.Location: Brunton Road – Off MG Road ; Bangalore,Shift: Timings: 2:00 PM to 11:00 PM or 5 PM to 2 AM IST (There is a work around for this as well).Preferred Industry: Semiconductor Manufacturing and/or IT Services (preferred)
Key skills:ServiceNow ArchitectITOM ExpertiseBusiness Analysis - Dashboard Dashboard Expertise (MUST have)The Semiconductor Manufacturing Industry is good to have
About the Role:My Client is seeking a highly skilled ServiceNow Architect with deep expertise in IT Operations Management (ITOM) and Business Analysis, particularly in developing and managing dashboards. The ideal candidate will have a strong background in designing, implementing, and maintaining ServiceNow solutions, with a focus on ITOM modules. Experience in the semiconductor manufacturing industry is a plus.
Key Responsibilities:
ServiceNow Architecture and Implementation:Design, develop, and implement ServiceNow solutions, ensuring alignment with business requirements and industry best practices.Lead the architectural design and technical implementation of ServiceNow ITOM modules, including but not limited to Event Management, Discovery, Orchestration, and Service Mapping.Develop and maintain a comprehensive ServiceNow platform roadmap and ensure its alignment with the organization’s strategic objectives.
ITOM Expertise:Configure and maintain ITOM processes and functionalities within ServiceNow to optimize IT operations.Implement automated workflows and integrations to streamline IT operations and enhance service delivery.Conduct regular assessments and audits of the ITOM setup to ensure optimal performance and compliance with industry standards.
Business Analysis and Dashboard Development:Collaborate with business stakeholders to gather and analyze requirements for dashboard and reporting needs.Design and develop interactive and insightful dashboards to provide real-time visibility into IT operations and business performance.Utilize data visualization best practices to ensure dashboards are user-friendly, accurate, and actionable.
Collaboration and Stakeholder Management:Work closely with cross-functional teams, including IT, operations, and business units, to understand and address their needs.Serve as a liaison between technical teams and business stakeholders to ensure clear communication and effective solution delivery.Provide expert guidance and mentorship to junior team members and stakeholders on ServiceNow and ITOM best practices.
Required Qualifications:
Minimum of 10+ years of experience in ServiceNow architecture and implementation.Proven expertise in IT Operations Management (ITOM) modules within ServiceNow.Extensive experience in business analysis and dashboard development.Prior experience in the semiconductor manufacturing industry is highly desirable.Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.
Technical Skills:Proficiency in ServiceNow platform, including scripting, configuration, and integrations.Strong understanding of ITOM processes and tools, such as Event Management, Discovery, and Orchestration.Expertise in business analysis techniques and tools for gathering requirements and developing dashboards.Proficiency in data visualization tools and techniques.
Certifications (Preferred):ServiceNow Certified System Administrator.ServiceNow Certified Implementation Specialist – ITOM.Additional ServiceNow certifications are a plus.
Best regards
