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Orion Innovation
Senior Servicenow GenAI-Immediate (Remote)
Posted 10 months ago
Full-time •India
Company DescriptionOrion Innovation is a leading digital transformation and product development services firm, headquartered in Edison, NJ, with a global team of approximately 6400 associates. With engineers in 14 major delivery centers across North America, EMEA, APAC, and LATAM, Orion has been solving complex business problems for clients for over 30 years. Their transformative business solutions focus on digital strategy, experience design, and engineering, enabling clients to operate with agility at scale. Orion works with clients across various industries including hi-tech, telecom and media, professional services, financial services, healthcare and life sciences, sports and entertainment, and education. As a company, Orion's business has more than tripled over the last three years, growing organically and inorganically by adding new clients, complementary skills, domain expertise, and expanding its global footprint.
Key Responsibilities - Lead with the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations leveraging Now Assist, Virtual Agent and Integration Hub - Provide leadership and guidance on program development to transform programs and offerings based on clients' business structures, strategies, and priorities-At least 1 full cycle implementation/activation of one or more of the following Service Now CapabilitiesAI Search, “Now Assist”, Virtual Assistant/Agent, Integration Hub-Working with ServiceNow in Global Enterprise Technology environments- Guide Program Manager/Project Manager from “Thought to Finish”, design & implementation & deployment-Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices -At least 5+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM & CSM product suites.- Deep understanding of AI models and how they operate within the ServiceNow platform- Knowledge on ServiceNow GEN AI OOB models & configuration/integrity- Strong track record of working cross functionally across ServiceNow, Customers, and SI Partners to advise and drive value of ServiceNow AI capabilities and reporting to stakeholders-Demonstrated experience in presenting ServiceNow solutions, including strategic Partner programs- strong communication & presentation skills- Interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.-Stay current on how GenAI capabilities accelerate transformation on the ServiceNow Platform- Invest time to learn the model specifications, differentiators, understand which models are under consideration for testing and use, and how these compare to 3rd party open-source LLMs. Qualifications - Overall, 7-10 years of experience in IT - Minimum of 5 years' experience ServiceNow solutions and delivery, service management, and workflow management- Minimum of 3 years hands on experience implementing ServiceNow mid/large scale programs including 1 year on Virtual Agent and Automations- Management consulting experience - Certifications: o ITIL (Must have)o ServiceNow Certified System Administrator o Certified Implementation Specialist – ITSM /ITOM/CSM (at least 1 product specialists)o Micro certification on Virtual Agent/Now Assisto Micro certification on Integration Hub- Bachelor's degree
