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Prodapt
ServiceNow Tech Lead
Posted 3 months ago
Full-time •London, England, United Kingdom
8+ years of hands-on experience in ServiceNow platform.
5+ years of experience in designing end-to-end ServiceNow solutions.
Responsibilities
Lead the design and implementation of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.
Responsible for the technical specification and implementation of the ServiceNow integration.
Should have working knowledge of ServiceNow platform for major modules like TSOM, TSM. (OOTB functionality and customization), ITSM, and custom-scoped applications.
Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain.
Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc.
Custom applications development.
Need to be Hands-on in ServiceNow, proactive and have a sense of ownership.
Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations.
Collaborate with stakeholders to gather and analyse business requirements, translating them into effective ServiceNow solutions.
Requirements
Bachelor’s degree in computer science, Information Technology, or related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Proven track record of successfully designing and implementing complex ServiceNow solutions
Technical Skills:
In-depth knowledge of ServiceNow platform capabilities and modules.
Proficient in ServiceNow scripting (JavaScript, Glide).
Experience with ServiceNow integration methodologies.
Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes.
Certifications:
CIS- certification is mandatory.
Additional ServiceNow certifications are a plus.
Note: Candidate should be willing to learn new modules in ServiceNow as per Project requirements
