Requirements -
- Must have deep understanding of CSDM and how to design, implement and maintain CSDM in accordance with best practices and industry standards.- Must have familiarity with Application portfolio and Service portfolio concepts.- Must be able to develop and maintain operational processes and standards. - Must be able to identify root cause for issues and incorporate findings into process improvement. - Must have effective communications skills to interact with Analysts, vendors and other IT Incident Management participants and stakeholders. - - Must be customer service oriented and capable of conveying ideas to all levels of IT staff.- Must provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.