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ServiceNow Developer and Team Lead
Posted 4 months ago
Full-time •Birmingham, England, United Kingdom
About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: We are seeking a highly skilled and experienced ServiceNow Developer and Team Lead to join our team. The successful candidate will work closely with business analysts and stakeholders to understand and develop technical solutions within the ServiceNow platform. You will provide guidance, instruction, direction, motivation, and leadership to a team of consultants, ensuring successful project delivery and continuous improvement of the system. This role requires strong technical expertise and extensive leadership experience. Duties/Responsibilities: Collaborate with stakeholders to gather requirements and translate them into technical solutions within the ServiceNow platform. Design, develop, and implement ServiceNow applications, modules, and integrations based on business needs. Customize ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly. Configure and maintain ServiceNow CMDB, including discovery and integration with third-party data sources. Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage. Perform ServiceNow platform upgrades, patches, and enhancements in accordance with best practices. Conduct thorough testing and debugging of ServiceNow configurations and customisations to ensure system stability and reliability. Provide technical support and troubleshooting assistance to end users and administrators as needed. Document technical designs, configurations, and processes for knowledge sharing and future reference. Stay current with ServiceNow best practices, new features, and industry trends to continuously improve system performance and user experience. Participate in Agile/Scrum ceremonies, such as sprint planning, backlog grooming, and daily stand-ups, to facilitate project coordination and delivery. Proactively identify opportunities for process improvement and automation within the ServiceNow platform to optimise business workflows and increase efficiency. Support and deputise for the ServiceNow Practice Head where required. Supervisory Responsibilities: Provide guidance, instruction, direction, motivation, and leadership to a team of consultants. Build, develop, and retain a team of 5-7 consultants, ensuring they work within a unified Digital Core practice. Manage the team to deliver consulting revenue through generating personal and team utilisation. Support team members' aspirations by ensuring each has a Personal Training Plan and mentoring them to achieve their goals. Identify and enable team technical and non-technical training needs. Set performance objectives, appraise progression, and manage performance in a fair, constructive, and transparent manner. Ensure the deployment of the right people to the right work and identify and deliver on headcount needs. Ensure quality work is delivered at all times. Spearhead and nurture the specific capability of the team, guiding and leading best practices and high standards. Deliver administrative line management tasks, including holiday approval, sick leave, and WFA applications, in line with company policies. Required Skills/Abilities: Minimum of three years of ServiceNow development experience. Extensive team leadership experience. Proven track record of successful delivery across multiple ServiceNow products. Strong expertise in JavaScript, HTML, CSS, and Jelly. Experience in any of the following ServiceNow modules: Discovery, Service Mapping, Event Management, Cloud Management, ITSM, Notify, Performance Analytics. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent communication and interpersonal skills for interacting with clients and team members. Familiarity with Agile/Scrum methodologies. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively. Generous Holiday Allowance: Benefit from 25 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation. "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees) Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones. Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits. Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances. Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc. Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity. Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options. Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
