© Snowycode 2025. All rights reserved.
Back To All Jobs
Dice
CSDM & Incident Process Owner (ServiceNow)
Posted 10 months ago
Full-time •United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Innovien Solutions, is seeking the following. Apply via Dice today!
Is your career as a consultant ready to be super-charged? At Innovien Solutions, we're in the business of placing technology consultants who out-work, out-think and over-deliver. If you're ready to work with the best clients in the industry, we re ready to match you with the top people in the business.
As an Innovien Solutions consultant, you'll help businesses solve the most pressing technology challenges of today. We're looking for consultants with capability and character... people with the drive, desire and determination to dream big, but do bigger. You'll like working with us because we'll go to bat for you, working tirelessly on your behalf. Best of all, we only work with the highest quality clients to ensure your experience is nothing short of top-notch.
One of our Top Global Partners is looking for an experienced ServiceNow Process Owner with strong experience in Common Service Data Model (CSDM) & Incident Management to join their Digital Technology Infrastructure Process Team. The company is undergoing a massive globalization effort and looking to modernize and integrate all of their processes & practices. This person will have the opportunity to oversee the management of all procedures, policies, data models, and technologies associated with the ITSM processes. BIG opportunity to join a growing team and own processes within ServiceNow that will have a lasting impact on the organization for years to come. Apply today to connect with our team for more details!
REQUIREMENTS:
5+ years of experience owning process and incident management within the ServiceNow platform in a global, enterprise-level environment3+ years of experience in an Agile environment applying Agile principles and practices, including Scrum and Kanban, to enhance project delivery and team collaborationAbility to drive implementation enhancements and consult Service Owners and Service Managers on proper implementation of the Common Service Data Model (CSDM)Excellent communication skills with the ability to work cross functionally with global teams and lead governance meetings to ensure proper alignment across teams and processesStrong knowledge of best practice frameworks including ITIL, Service Management, Agile, and Project ManagementITIL Foundation Certification
PREFERRED QUALIFICATIONS:
Certified Scrum Master (CSM) CertificationServiceNow CertificationsPMP Certification
RESPONSIBILITIES:
Recommend, design, and drive implementation of enhancements to the incident process while documenting and maintaining incident process and proceduresPartner with other business functions to support cross functional projects and modernization initiatives across the organizationAnalyze reports to identify trends, issues, and areas for improvement within the ServiceNow platform.Review and refine processes to improve efficiency and effectivenessProvide formal process testing and UAT sign-off
We use E-Verify to confirm U.S. Employment eligibility.
CSDM & Incident Process Owner (ServiceNow)
