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Tamcherry
ServiceNow Senior Solution Consultant/Architect (Gen AI focused)
Posted 4 months ago
Full-time •Chennai, Tamil Nadu, India
ServiceNow Senior Solution Consultant/Architect (Gen AI focused) – 7 to 10 Yrs. Exp
Job DescriptionWe are seeking experienced Senior Solution Consultant/Architect for its ServiceNow customers who can design and guide end to end solutions for AI leveraging Virtual Agent, Now Assist, Gen AI models integrations and other AI/ML utilities
LocationIndia – Remote, Hyderabad, Chennai, Pune, Kochi, CoimbatoreKey Responsibilities- Lead with the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations leveraging Now Assist, Virtual Agent and Integration Hub- Provide leadership and guidance on program development to transform programs and offerings based on clients' business structures, strategies, and priorities-At least 1 full cycle implementation/activation of one or more of the following Service Now CapabilitiesAI Search, “Now Assist”, Virtual Assistant/Agent, Integration Hub-Working with ServiceNow in Global Enterprise Technology environments- Guide Program Manager/Project Manager from “Thought to Finish”, design & implementation & deployment-Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices-At least 5+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM & CSM product suites.- Deep understanding of AI models and how they operate within the ServiceNow platform- Knowledge on ServiceNow GEN AI OOB models & configuration/integrity- Strong track record of working cross functionally across ServiceNow, Customers, and SI Partners to advise and drive value of ServiceNow AI capabilities and reporting to stakeholders-Demonstrated experience in presenting ServiceNow solutions, including strategic Partner programs- strong communication & presentation skills- Interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.-Stay current on how GenAI capabilities accelerate transformation on the ServiceNow Platform- Invest time to learn the model specifications, differentiators, understand which models are under consideration for testing and use, and how these compare to 3rd party open-source LLMs.
Qualifications
Overall, 7-10 years of experience in ITMinimum of 5 years' experience ServiceNow solutions and delivery, service management, and workflow managementMinimum of 3 years hands on experience implementing ServiceNow mid/large scale programs including 1 year on Virtual Agent and AutomationsManagement consulting experienceCertifications:ITIL (Must have)ServiceNow Certified System AdministratorCertified Implementation Specialist – ITSM /ITOM/CSM (at least 1 product specialists)Micro certification on Virtual Agent/Now AssistMicro certification on Integration HubBachelor's degree
Note:Consider any AI capabilities in service now, but with combo of Ai search/now assist/chatbot/integration hub...Gen AI is optional
