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Tamcherry
ServiceNow Senior Solution Consultant/Architect (Gen AI focused) [Urgent]
Posted 4 months ago
Full-time •Chennai, Tamil Nadu, India
ServiceNow Senior Solution Consultant/Architect (Gen AI focused) – 7 to 10 Yrs. Exp Job Description We are seeking experienced Senior Solution Consultant/Architect for its ServiceNow customers who can design and guide end to end solutions for AI leveraging Virtual Agent, Now Assist, Gen AI models integrations and other AI/ML utilities Location India – Remote, Hyderabad, Chennai, Pune, Kochi, Coimbatore Key Responsibilities
Lead with the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations leveraging Now Assist, Virtual Agent and Integration HubProvide leadership and guidance on program development to transform programs and offerings based on clients' business structures, strategies, and priorities -At least 1 full cycle implementation/activation of one or more of the following Service Now Capabilities AI Search, “Now Assist”, Virtual Assistant/Agent, Integration Hub -Working with ServiceNow in Global Enterprise Technology environmentsGuide Program Manager/Project Manager from “Thought to Finish”, design & implementation & deployment -Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices -At least 5+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM & CSM product suites.Deep understanding of AI models and how they operate within the ServiceNow platformKnowledge on ServiceNow GEN AI OOB models & configuration/integrityStrong track record of working cross functionally across ServiceNow, Customers, and SI Partners to advise and drive value of ServiceNow AI capabilities and reporting to stakeholders -Demonstrated experience in presenting ServiceNow solutions, including strategic Partner programs - strong communication & presentation skillsInterpersonal skills, customer-centric attitude, and ability to deal with cultural diversity. -Stay current on how GenAI capabilities accelerate transformation on the ServiceNow PlatformInvest time to learn the model specifications, differentiators, understand which models are under consideration for testing and use, and how these compare to 3rd party open-source LLMs. Qualifications Overall, 7-10 years of experience in IT Minimum of 5 years' experience ServiceNow solutions and delivery, service management, and workflow management Minimum of 3 years hands on experience implementing ServiceNow mid/large scale programs including 1 year on Virtual Agent and Automations Management consulting experience Certifications: ITIL (Must have) ServiceNow Certified System Administrator Certified Implementation Specialist – ITSM /ITOM/CSM (at least 1 product specialists) Micro certification on Virtual Agent/Now Assist Micro certification on Integration Hub Bachelor's degree Note: Consider any AI capabilities in service now, but with combo of Ai search/now assist/chatbot/integration hub... Gen AI is optional
