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Enterleap Consulting
Hiring Immediate Joiners only for ServiceNow Developer/ ServiceNow Business Analyst/ITSM Process Con
Posted 4 months ago
Full-time •Delhi Cantonment, Delhi, India
Enterleap Consulting is #hiring experienced candidates who are
Immediate Joiners
for the following roles
ServiceNow Developer/ ServiceNow Business Analyst/ITSM Process Consultant (REMOTE) .
Only
Immediate joiners
apply!
Location:
Remote |
Work Mode
Work from Home |
Mandatory Exp.
4-8 years
Make a real impact on business success!
As a ServiceNow developer/ServiceNow Business Analyst/ITSM Process Consultant, you'll join a high-performing team at
ENTERLEAP CONSULTING.
Responsibilities For ServiceNow Developer Role
Designing, developing, and deploying solutions using the ServiceNow platform- Integrating ServiceNow with other systems using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process- Implementing ServiceNow modules such as ITSM, Service Portal, Performance Analytics & Employee Centre Knowledge- Troubleshooting issues and providing consultative guidance to stakeholders and team members- Multitasking, self-learning, and demonstrating good functional knowledge- Leading projects, supporting activities, and training or mentoring other developers- Communicating, presenting, and problem-solving effectively- Understanding ITIL/ITSM processes and ITBM process and implementation
Qualifications For ServiceNow Developer Role
A bachelor's degree in Engineering- Hands-on experience in Glide Scripting, Java Script, HTML, CSS, XML, AJAX & AngularJS- Hands-on experience on various ServiceMow modules such as ITOM, HRSD and fundamental understanding of ITSM, ITIL or CMDB- ServiceNow certifications such as CSA, CIS-ITSM, CAD
About The Role (ITSM Process Consultant)
As the ITSM Process Consultant, you'll be a detective, uncovering the root causes of IT issues and preventing them from happening again.
Problem Detective
Here's what you'll be doing:
You'll analyze incidents and problems, identify trends, and stop issues in their tracks before they can cause major disruptions.Knowledge Keeper:
You'll develop and maintain our Knowledge Base, making sure it's a treasure trove of valuable information for everyone.Process Pro:
You'll be the go-to guru for ITIL's Problem Management and Knowledge Management processes, ensuring they run smoothly and efficiently.Communication Champion:
You'll collaborate with everyone from IT ninjas to business wizards, sharing knowledge and keeping everyone informed.Metrics Master:
You'll track progress, analyze data, and use insights to continuously improve our Problem Management and Knowledge Management strategies.
We're Looking For Someone Who
Has 5-8 years of experience wrestling IT problems.Is a certified ITIL expert (v4 or v3) and a Certified Knowledge Manager (CKM).Has a proven track record in Major Incident Management, General SIAM (Service Integration and Management), ITSM Process Consulting, Cross functional Services and ITIL FunctionsHas hands-on experience of managing Major incidents management and problems in a multi-vendor setupThrives in a structured environment and loves creating clear processes.Has a knack for leading teams, motivating others, and sharing knowledge.Is a whiz with reports, dashboards, and service management ticketing tools.Can communicate effectively and excellently with all levels of the organization.
Bonus Points If You Have
Experience ensuring compliance with ITIL and other relevant regulations.Knowledge of Sarbanes-Oxley (SOX) compliance.A knack for organizing killer training programs.
Why Choose ENTERLEAP CONSULTING?Growth Opportunities: Develop your skills with industry-leading training and mentorship.Impactful Work: Help clients achieve their business goals through innovative solutions.Collaborative Culture: Work alongside a supportive and successful team.Global Reach: Be part of a company shaping the future of technology.
Ready to take your career to the next level? Apply today!
