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Inclusion Cloud
ServiceNow Implementation Specialist - ITSM
Posted 4 months ago
Full-time •United States
About Inclusion Cloud:
As a proud ServiceNow partner, Inclusion Cloud is a leader in delivering advanced IT solutions that drive digital transformation across various industries. We are seeking a ServiceNow Implementation Specialist with a strong focus on IT Service Management (ITSM) to join our team. This role is crucial for helping our clients optimize their enterprise service processes through innovative use of ServiceNow technologies.
The Role:
As a ServiceNow Implementation Specialist, you will be instrumental in transforming our clients’ IT and enterprise service experiences. You will assess current systems, design solutions, and implement ServiceNow functionalities that streamline and enhance business processes across multiple departments.
Your Impact:
ServiceNow Implementation: Configure, implement, and optimize ServiceNow solutions to automate business workflows and improve service management practices.Business Process Optimization: Work closely with clients to understand their service management needs and translate these into effective ServiceNow implementations based on ITIL/ITSM best practices.Solution Integration: Seamlessly integrate ServiceNow with other third-party solutions and platforms to enhance functionality and user experience.Stakeholder Engagement: Engage with key client stakeholders to ensure solutions meet business needs and facilitate smooth transitions and knowledge transfer.Continuous Improvement: Continuously seek ways to improve implementation practices and contribute to the development of our ServiceNow offerings.
What We Offer:
Opportunity to work with leading companies worldwide and impact their operational success.A dynamic and collaborative work environment where innovation is at the forefront.Professional development opportunities including training and certifications.Supportive team culture focused on learning and growth.
Qualifications:
2+ years of relevant experience in IT service management and consulting.Bachelor’s or Master’s degree in IT, Business, or a related field.Solid understanding of ITIL/ITSM best practices and experience in business process analysis.Proficiency in ServiceNow platform configuration and customization.Basic to intermediate scripting knowledge, preferably in JavaScript.Strong analytical, problem-solving, and client-facing communication skills.Ability to work effectively under pressure and meet deadlines.
Desirable Skills:
ITIL 4 or ITILv3 certification.Experience with other service management solutions (e.g., BMC Remedy, JIRA) is a plus.Advanced scripting and programming skills are highly beneficial.
Join Us:
If you are driven by innovation and have a passion for transforming business processes through technology, Inclusion Cloud is your ideal workplace. Apply today to join our team as a ServiceNow Implementation Specialist and help shape the future of enterprise service management.
How to Apply:
Interested candidates are encouraged to send their resumes and cover letters to our recruitment team. We look forward to hearing how you can contribute to our ongoing success and innovation in ITSM solutions.
Inclusion Cloud is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.
