Position Overview:As a CSM & ITSM & Service Portal Developer at Alldus International, you will be responsible for designing, developing, and implementing Customer Service Management (CSM) and IT Service Management (ITSM) solutions, including Service Portals. You will collaborate with clients to deliver high-quality, customized solutions that enhance their service delivery and customer experience.Key Responsibilities:CSM & ITSM Development: Develop and implement CSM and ITSM solutions that meet client requirements, leveraging platforms such as ServiceNow.Service Portal Design: Design and develop user-friendly Service Portals that facilitate seamless customer interactions and service requests.Client Engagement: Work closely with clients to understand their needs, provide expert advice, and deliver tailored solutions that align with their business goals.Integration & Automation: Integrate CSM and ITSM solutions with other enterprise systems, ensuring streamlined processes and automation.Continuous Improvement: Identify opportunities for process and system improvements, recommending and implementing best practices to enhance service delivery.Technical Support: Provide ongoing technical support and troubleshooting for CSM, ITSM, and Service Portal solutions, ensuring optimal performance and reliability.Documentation: Create and maintain comprehensive documentation for all solutions, including design specifications, test plans, and user guides.

Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation.

We serve our clients by effectively understanding their professional needs. We meet these needs by providing them qualified professionals with a unique combination of skills, experience and expertise in AI, Machine Learning, Data Science & ServiceNow.

Our business focuses on two core areas.

Artificial Intelligence

The Alldus team has unrivalled insight into the AI market which allows us to offer the best opportunities to our candidates and the best candidates to our clients.

Our team of specialist consultants focus on some of the hardest to find skills in the market. This approach has allowed us to build an extensive network of professionals with a unique combination of skills.

The AI in Action Series of the Alldus Podcast has 500+ episodes and has featured interviews with some of the leading minds from AI.

ServiceNow

Alldus are building premier ServiceNow communities across the USA & Europe, engaging with high calibre talent to assist our customers in their digital transformation journeys.

Our team of expert consultants work in module-specific verticals, giving them unrivalled market knowledge and insights. This approach allows us to effectively understand our customer needs and match the right talent with the right opportunities.

The ServiceNow Series of the Alldus Podcast has also featured 150+ leaders from the ecosystem, highlighting the excellent work being done within digital transformation.

Alldus have been recognized as ServiceNow staffing leaders and been onboarded as an official partner with the aim of providing talent solutions and staffing support.

SNOWYCODE

ServiceNow Developer