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Dice
ServiceNow Developer
Posted 10 months ago
Full-time •United States
The ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be the technical design lead for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
Job Description
Duties and Responsibilities:
Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code qualityDesign, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notificationsDevelop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologiesDevelop existing and custom applications within ServiceNow including integrations with other applications.Hands on experience in Service Catalog/Service Portal modulesCreate and use update sets to move customizations between ServiceNow instancesDesign for and maintain a highly available and recoverable environmentProvide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysisDocument, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLCResponsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimatedWork with process managers to fully understand business functionality, pain points, and areas of improvementsCommit to the continuous improvement and learning of development and ServiceNow best practices, tools and technologyProactively keeps ServiceNow skills currentManage and lead the development work of vendors and consulting staffMentor and share Technical knowledge with Service Management team
Minimum Qualifications:
Extensive experience ServiceNow administration and ServiceNow development in an enterprise environmentStrong experience in IT Service Management process designServiceNow System Admin CertificationAbility to apply business concepts into a technical solutionExperience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, KnowledgeAbility to create reports using the standard reporting engine, plus metrics and SLAsFollows ServiceNow best practices (including scripting, security, implementation)Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)A high school diploma or a GED from an accredited institution
Preferred Qualifications:
ServiceNow Certified Application DeveloperITIL Intermediate certification- ServiceNow System Admin CertificationExperience in a healthcare domainFundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPSPassion for providing excellent service to all internal customersDeep troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning.
