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ServiceNow Senior Solution Consultant/Architect (Gen AI focused)
Posted 4 months ago
Full-time •United States
Key Responsibilities
Lead with the design of innovative data-driven solutions that leverage automation and integrations with ServiceNow technologies to allow clients to have more effective operations leveraging Now Assist, Virtual Agent and Integration Hub Provide leadership and guidance on program development to transform programs and offerings based on clients' business structures, strategies, and prioritiesAt least 1 full cycle implementation/activation of one or more of the following Service Now CapabilitiesAI Search, Now Assist , Virtual Assistant/Agent, Integration HubWorking with ServiceNow in Global Enterprise Technology environments Guide Program Manager/Project Manager from Thought to Finish , design & implementation & deploymentAssesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practicesAt least 5+ years in Customer and/or ServiceNow Platform roles with a focus on AI and digital transformation leveraging ITSM, ITOM & CSM product suites. Deep understanding of AI models and how they operate within the ServiceNow platform Knowledge on ServiceNow GEN AI OOB models & configuration/integrity Strong track record of working cross functionally across ServiceNow, Customers, and SI Partners to advise and drive value of ServiceNow AI capabilities and reporting to stakeholdersDemonstrated experience in presenting ServiceNow solutions, including strategic Partner programs strong communication & presentation skills Interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.Stay current on how GenAI capabilities accelerate transformation on the ServiceNow Platform Invest time to learn the model specifications, differentiators, understand which models are under consideration for testing and use, and how these compare to 3rd party open-source LLMs.
Qualifications
Overall, 7-10 years of experience in IT Minimum of 5 years' experience ServiceNow solutions and delivery, service management, and workflow managementMinimum of 3 years hands on experience implementing ServiceNow mid/large scale programs including 1 year on Virtual Agent and AutomationsManagement consulting experienceCertifications:ITIL (Must have)ServiceNow Certified System AdministratorCertified Implementation Specialist ITSM /ITOM/CSM (at least 1 product specialists)Micro certification on Virtual Agent/Now AssistMicro certification on Integration Hub
ServiceNow Senior Solution Consultant/Architect (Gen AI focused)
