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Sr. ServiceNow ITSM Developer with CSA, CIS-ITSM, Application Developer- Certified
Posted 8 months ago
Full-time •United States
Job Title: Sr. ServiceNow Developer
Location: Remote
Position Type: Contract
Certifications
ServiceNow Certified System Administrator (CSA) - is a must
ServiceNow Certified CIS-ITSM or CIS-ITSM Professional Suite - is a must
ServiceNow Certified Application Developer - is a must
ServiceNow Certified Implementation Specialist (CSM/SPM/HAM/SAM/GRC- Good to have
ITIL V3/V4 foundation - Good to have
Description:
Job Description
The ServiceNow Developer with strong implementation skills and deep-dive knowledge of ServiceNow's IT Service Management Suite, including Incident Management, Problem Management, Change Management, Knowledge Management and Service Request Management Solutions. The ServiceNow ITSM Consultant role will work closely with our external clients to achieve business outcomes.
Roles and Responsibilities:
Client facing - determine their technical and business requirements ensuring that all necessary information is collated prior to producing a solution
Design, Develop and Implement solutions for Incident, Problem, Change, Knowledge and Service Request Managements and Web services using REST/SOAP
Maintain expert knowledge of the ServiceNow ITSM Suite.
Primary Skills & Qualifications:
Bachelor's / Master degree in Computer Science, Information Systems or related field
Overall 8+ years of experience in to IT industry, at least 5+ years into ServiceNow ITSM development & Implementation.
ServiceNow Implementation Experience is a must, and should have worked on 2 - 5 ITSM implementation projects
Client facing - determine their technical and business requirements ensuring that all necessary information is collated prior to producing a solution
Design, Develop and Implement solutions for Incident, Problem, Change, Knowledge and Service Request Managements and Web services using REST/SOAP
Maintain expert knowledge of the ServiceNow ITSM Suite.
Experience in an Agile development environment
Experience in Service-now custom app development.
Experience in ServiceNow integrations using Integration Hub Spokes
Experience in implementing custom integrations using REST/SAOP web services
Good understanding of ServiceNow Integration HUB and Flow designer
Good Hands-on ServiceNow Data Imports
Experience in Implementing workspaces
Experience in Service Portal Customization
Experience with User Interface (UI) Policies/Actions, Business Rules, Script Includes, Scheduled Jobs, Glide Application Program Interface (API) stack, Scripted Web-Services, AJAX, JavaScript, SOAP, REST SSO-SAM
Experience in create and use update sets to move customizations between systems
Experience in developing / customizing core ITSM applications such as Incident, Problem, Change, Knowledge and Service Request Managements
Experience in implementing AD and SSO Integrations
Deep understanding of project management phases, techniques, and tools; ability to work together with Project Manager and Solution Architect
Strong interpersonal and communication skills
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Thorough understanding of ITIL/ITSM processes.
Location:- remote, anywhere in the US, and should be available during Central Time Zone
Sr. ServiceNow ITSM Developer with CSA, CIS-ITSM, Application Developer- Certified
