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Alldus
ServiceNow Business Process Consultant
Posted 4 months ago
Contract •Atlanta, GA
Our client are a global IT company and they are hiring a ServiceNow Process Consultant to join their team on a contract basis in Atlanta. The successful candidate will work closely with clients to understand their business needs, define requirements and deliver tailored ServiceNow solutions that enhance efficiency and effectiveness.
Responsibilities:
Collaborate with clients to assess their current IT processes and identify areas for improvement. Design and document optimized ITSM processes, ensuring alignment with industry best practices and client objectives. Develop detailed process maps, workflows, and related documentation. Configure and customize the ServiceNow platform to implement the designed processes. Develop and deploy ServiceNow applications and modules, including Incident, Problem, Change, Request, and Knowledge Management. Engage with stakeholders to gather requirements, conduct workshops, and provide expert advice on process optimization. Communicate effectively with clients and internal teams to ensure successful project delivery and client satisfaction. Facilitate change management and user adoption activities, including training and support. Monitor and evaluate the performance of implemented processes, identifying opportunities for continuous improvement. Provide ongoing support and maintenance for ServiceNow instances, ensuring high availability and performance.
Qualifications:
Minimum of 5 years of experience in IT Service Management and process consulting. Extensive experience with the ServiceNow platform, including configuration, customization and implementation of ITSM modules. Strong understanding of ITIL processes and best practices. Proficiency in scripting languages such as JavaScript and Glide. Excellent analytical, problem-solving, and organizational skills. Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members. ServiceNow Certified System Administrator and ITIL Foundation certifications are highly desirable.
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