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Avance Consulting
Servicenow Architect
Posted 1 years ago
Full-time •Metro Manila, National Capital Region, Philippines
Role:Servicenow ArchitectJob Type:PermanentLocation:Manila,Metro Manila,PhilippinesJob Descriptions:ESM ITAM EXPERTSUMMARY:Consultantshould be an experienced professional who can help the client and customers for creating a better understanding of their software environment. His job role & responsibilities includes the software asset management, the management of subscriptions, software portfolio management & governance and compliance management for managed products as well as customer relationship management to the business units.Responsibilities:· Administrating and consulting contracts in liaison with various stakeholders.· Review licenses and/or contracts to ensure that software is covered by the contract and properly documented· Coordinate and manage software usage regarding licensing, maintenance, upgrades, and utilization and renewal payments.· Responsible for compliance in license management for vendors and verifying invoicing to vendors.· Consult and support business units in their Software needs based on global hub & spoke setup- Manage responsible contracts· Identify new or decreasing demands and/or services and interact with demand pipeline management and contract management· Perform surveys on Software needs and customer satisfaction. Generate reports· Implement all the processes needed to manage all existing and future software licenses lifecycle.· Ensuring that processes and procedures are documented for all service contracts and are available for referenceKey Competencies / Skills:· Exposure to ITSM and ITAM frameworks and tools· Knowledge of License Management and compliance tools like Snow and Flexera· Excellent organizational skills, analytical skills and attention to detail •· Exceptional communication skills, with the ability to develop and maintain relationships with vendors and key stakeholders in the business· Excellent working knowledge of Microsoft applications· Excellent literacy and numeracy skills· The ability to learn quickly and retainlarge quantities of information· Proven that you can proactively learn about core licensing programs and keep knowledge up to dateExperience:· 4 - 6 years’ industry experience· Undergraduate degree from an accredited higher learning institution· Licensing knowledge of product use rights for Microsoft, Oracle, Adobe, etc.· Software Asset Management knowledge and experience· Expertise in development of ITAM, SAM processes and process flow documentation· Real world business process analysis· IT experience and capability· Client facing presentation and interview skills
