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3:33
Service Manager for ServiceNow Platform
Posted 1 years ago
Full-time •Mumbai, Maharashtra, India
ServiceNow Service Manager:-
Location - Mumbai
Job Description:-
Hands-On Experience of at least 3 - 5 years working in IT Service Delivery designing, implementing, and maintaining IT systems and technologies, related ITSM/ITIL processes and in an international, globally operating organization.Experience in IT/OT Service Delivery for Manufacturing units within a company (preferably mining companies)Hands-On Experience with the Service Now platform for at least 3 years and certification on the Service Now platform like (CSA,CSI..)
Knowledge and skills(general, technical and soft skills):-Strong knowledge and experience in applying ITIL, IT Service Management, COBIT, and DevOps principles and practices to Service Operations · Strong and broad knowledge in actual IT (and preferably OT)Good communication, presentation, and interpersonal skills, with the ability to communicate effectively with diverse audiences and stakeholders.Strong organizational, multi-tasking, adaptability, and time-management skills preferred.Good analytical and problem-solving skillsPreferably a good experience in external partner management, overseeing vendors and related contracts, working with vendors to implement, measure and optimize processes and services
Other requirements (Certifications, specialized training, languages and % of travel requirements):-Ability and willingness to work as member of a virtual and global IT team in a matrix organization.Ability to work independently or within a team for issue resolution.Fluent in business EnglishRecent Certification in ITIL v3/4Ability to travel
