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Software People Inc.
Business Analyst with ServiceNow experience
Posted 1 years ago
Contract •Harrisburg, PA
Phone/Skype Hire. REMOTE after on site onboardingLocation: Harrisburg, PADuration: 12+ months (37.5 hrs/week)
ResponsibilitiesThe Business Analyst/Process Analyst is responsible for working closely with product owners, the platform architect, and as a member of scrum teams. The role is focused on eliciting, documenting, and analyzing business processes and requirements; supporting developers; and testing new functionality. This position is responsible for the following:Defines and documents customer business functions and processes.Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems.Tracks and documents change to business and functional specifications; writes detailed procedures for use in user guides and training.Identifies opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or operational changes.Researches and prepares statistical reports. Consolidates information into cohesive form for use in management decision-making.Leads functional testing, participates in system integration testing, and supports user acceptance testing.Provides technical assistance in training.Ensures that customer goals and requirements are met.Escalates issues to management as appropriate.Assists in the development of standard documentation, layouts, templates, and terminology.
Skills NeededRequirements facilitation and documentation experience Required 5 YearsMicrosoft Office Suite proficiency (Word, Excel, Visio) Required 5 YearsExperience in agile software development projects Required 3 YearsBusiness or technical consulting experience Required 3 YearsServiceNow Platform experience Highly desiredITIL v3 or v4 Foundation certification Highly desiredPrevious government experience Highly desired
