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ITJ
BA ServiceNow
Posted 1 years ago
Full-time •Mexico
Position Summary:
ITJ is seeking a highly motivated and team-oriented Business Analyst to drive effective utilization of the ServiceNow platform. In this role, you will be a key member of an Agile Scrum development team.
You will identify and build requirements for workflows, integrations, and automation that align with business goals and priorities. This role requires a deep understanding of both ServiceNow functionality coupled with strong leadership to guide teams through the Agile development process.
Responsibilities:Partner with business customers to collect, define, analyze, document, and review user stories and functional requirements for projects and enhancements for ServiceNow applications.Prioritize development work and serve as scrum master for the development team to facilitate Agile best practices for features and capabilities delivery.Create process definition diagrams, use cases, user stories, requirement traceability matrix, and acceptance criteria.Build reports, dashboards, and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics.Develop and execute test plans including User Acceptance Testing with business stakeholders.Understand and convey business priorities for initiatives, enhancements, and projects including assisting in the development of roadmap and future capabilities of solutions.Collect, consolidate, and analyze service metrics to facilitate decision-making related to service improvements.Evaluate and ensure solutions meet agreed-upon business requirements and drive business customer satisfaction.Coordinate and lead discussions between ServiceNow developers, product owners, and architects with internal customers to ensure services are meeting business needs and requirements.
Requirements:3+ years minimum working as a Business Analyst with 2 years of domain expertise in the ServiceNow platform (MUST HAVE).Demonstrate ability for translating User requirements into groomed stories, functional requirements specification, test cases, and use cases.Ability to multitask and manage time effectively amongst multiple priorities.On-call flexibility, including, unplanned and planned maintenance and outages.Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence, and Jira.
Nice to have:Scrum Master certified and experience leading a scrum-based delivery team.Experience working in a regulated environment within a global company.knowledge of ITIL processes or certification.
Education: Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.
Apply now and join us! 🚀🔥
