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IBM
ServiceNow Business Consultant [N.H.]
Posted 1 years ago
Full-time •Milan, Lombardy, Italy
Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem which includes our Global Elite partnership with ServiceNow. IBM is one of only six partners at this level Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. As a Consultant, in a fast-growing team, you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of ServiceNow possibilities, IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
Responsibilities
You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities, in this fast include:
Analyze the clients' legacy workflows and surrounding systems, defining target architectures and modernization strategies for our clients.
Work with clients and IBM team to identify the most effective modernization approach and help modernize their legacy workflows or design specifications based on ServiceNow out-of-the-box functionality and client requirements. As such, you will operate as a subject matter expert for one or more ServiceNow modules (in particular ITSM, SPM, HRSD, SecOps, IRM, ITOM).
Envision creative ways and help solve business problems; and communicating these approaches to different both business and technical audiences in designated industries.
Your Role and Responsibilities
Min 5 years experience in servicenow solutions
Work with customer to help them understand and achieve their desired business goals. Offer customer guidance and directions for all digitalization initiatives on the servicenow platform. Help customer to expand their use of the platform and increase their return of investment.
Act as process expert in the project team.
Run discovery workshop and shape requirements, work with technical team to design solutions the customer want and need.
Collaborate in presale activities to define project and service scope and deliverables
Has passion for processes, ability to drive significant process improvements and efficiency gains
Possibly experience on SPM module
Skill
Communication skill
Leading requirement gathering workshop
Required Technical and Professional Expertise
Min 5 years experience in servicenow solutions
Work with customer to help them understand and achieve their desired business goals. Offer customer guidance and directions for all digitalization initiatives on the servicenow platform. Help customer to expand their use of the platform and increase their return of investment.
Act as process expert in the project team.
Run discovery workshop and shape requirements, work with technical team to design solutions the customer want and need.
Collaborate in presale activities to define project and service scope and deliverables
Has passion for processes, ability to drive significant process improvements and efficiency gains
Possibly experience on SPM module
Skill
Communication skill
Leading requirement gathering workshop
Languages required: English, Italian
Preferred Technical And Professional Expertise
SKILL
Documentation of user stories and acceptance criteria
Confident in translating user stories and process design to technical team
Good knowledge of ServiceNow and its capabilities
Consultancy experience working with complex organization
Experience communicating with senior stakeholder
Proven ITIL or other process best practice knowledge (ie six sigma, COBIT)
Agile foundation
Excellent client facing and engagement management
Strong analysis and problem solving
Be the expert in process improvement
Certification
ServiceNow CSA, ITIL (or similar)
ServiceNow CIS in one or more ServiceNow module (preferred PPM)
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
