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Tata Consultancy Services
ServiceNow CMDB Consultant
Posted 1 years ago
Full-time •Kochi, Kerala, India
Must-Have: ITIL processes, CMDB/ITOM/ITSM, ITAM. SACM
Good-to-Have: Demand and Release Management modules within ServiceNow platform
Responsibility of / Expectations from the Role Leads research, analysis, and development of new applications and new modules in customer's IT Service Management enterprise environment. Conducts feasibility studies, and defines and designs system requirements for complex data processing and integration projectsDesign, Implement and maintain complex ServiceNow workflows Design and Define ITBM Process flows as per customer requirement Experience in Creation and maintenance of Service Catalog/Portal Items in support of CMDB/ITOM projects.Act as technical product advocate and designed, developed and implemented ITIL processes, CMDB/ITOM/ITSM, ITAM. SACM, knowledge, Demand and Release Management modules within ServiceNow platformWork with customer's ServiceNow Product Owner to provide insights and recommendations for ServiceNow Architecture, Enhancements, road map, and overall strategyWork with customer's ServiceNow Product Owner to identify and create plans for remediation of technical debt in the ServiceNow platformCreate technical implementation requirementsWork with support team to ensure documented technical process and procedures follow ServiceNow best practice guidance and are in alignment with customer's standardsMonitor health, usage, and overall compliance of ServiceNow and its applicationsInvolvement in application and platform upgrades
