© Snowycode 2025. All rights reserved.
Back To All Jobs
Test Yantra
Servicenow architect
Posted 1 years ago
Contract •London Area, United Kingdom
JOB DETAILSRequired Core Skills:-ServiceNow-ITOM-Repair
Detailed Job Description:Minimum years of experience: 8Area of expertise – Deep understanding of ITSM / CSM (Customer Service Management) / ITOM (IT OperationsManagement) modules. Exposure to Telecom specific TSM / TSOM solutions will be plus. Individual MUST haveexperience of working as Process Consultant or Business Analyst. One must possess very good client interactionskills. ITIL V4 exposure is mandatory, certification is desirable. An exposure to Telecom domain is desirable thoughnot mandatory.
Within the telecom domain consulting division, Client is seeking for ServiceNow consulting professional who caninteract effectively with Client executives to own define and manage requirements, lead requirements track withtechno functional capability and work with multidisciplinary teams in large digital transformation programs todeliver ServiceNow solutions across typical SDLC lifecycle – as Developer, Lead Developer, Designer, Architect orConsultant. This will be typically across our Global clients, working from onshore or offshore, depending on businessrequirements.
ESSENTIAL SKILLS• A fundamental understanding of ServiceNow modules, CMDB and exposure to ITIL V4 concepts• Candidate should possess Good Communication & Client- interfacing skills. He should have crosscultural working experience and should be able to work with multinational clients independently• Work closely with business stakeholders, operational users, help them with ServiceNow processes andjourneys• Understand their current pain points, do quick demo’s of OOTB capabilities of ServiceNow and helpthem with better solutions to ease their way of working• Support UAT and user trainings• Enable users for ServiceNow adoption,• Business, IT Stakeholders & Vendor Management Skill• Understanding of Agile way of working – User Story, Sprint model• Analyze the problem faced by the customer, participates in discussions with customer stakeholders tounderstand the problem, gather further data as required from the customer to define and documentthe problem and requirements
