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Dice
ServiceNow HRSD Knowledge Manager for Remote
Posted 1 years ago
Contract •United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Voto Consulting LLC, is seeking the following. Apply via Dice today!
Position: ServiceNow HRSD Knowledge Manager
Location: Remote for Right skills
Duration: 8+ months (CTH)
Note :- Candidate must have valid Linked In with 1 or 2 current project references with their emails and linked In profiles .
Here is the JD. This is preferred Hybrid, but would be open to someone fully remote with the right skillset.
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Our client, a real estate company in Miami, FL, is in need of a ServiceNow HRSD Knowledge Manager for an initial 8-month contract. Working in a hybrid model onsite three days/week (preferred) or remotely (eastern time zone hours), the Knowledge Manager will serve as a member of the Core Team in the client s new implementation of ServiceNow s HRSD module. In this role, the team member will:
Have wing-to-wing responsibility for the accuracy and completeness of the knowledge bases included in the implementation phases
Dive into the client s current knowledge assets and framework to create the strategy and actions necessary to ensure the fullness of information and success of the knowledge implementation
Work with the team to develop a phased self-service approach for each project phase to ensure delivery
Work with the system implementer to determine taxonomy and go-forward knowledge organization approach?
Drive cross functional resources to align to strategy and then to gather, organize, consolidate, author, revise and standardize content so that it may be leveraged to the platform to drive amazing self-service
Create the go-forward operational content governance approach to ensure proper management post phase information including cross functional team structure as well as review and maintenance requirements and activities ensuring accuracy and relevance
Required skills:
5+ years' experience with ServiceNow HRSD modules
ServiceNow HRSD certifications are a major plus
Deep understanding of Knowledge Management best practices
Change Management expertise
Strong communication, documentation, and collaboration skills
Bachelor's degree
ServiceNow HRSD Knowledge Manager for Remote
