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V-Soft Consulting Group, Inc.
ServiceNow Practice Director
Posted 1 years ago
Full-time •Hyderabad, Telangana, India
About the jobThis role will serve as the senior IT leader in the organization and is a unique opportunity for the right Information Technology Leader to actively participate in the ongoing growth and maturation of V-Soft enterprise.The ServiceNow Practice Director is responsible for delivering needed cutting-edge ServiceNow solutions for V-Soft customers. In addition to strategically guiding the ServiceNow tower, the ServiceNow Practice Director will also be expected to be involved in the day-to-day customer oversight and ensure that the ServiceNow team and ServiceNow best practices are aligned with customer expectations and V-Soft organizational ServiceNow roadmap. V-Soft has high expectations of all employees and works at a rapid pace commensurate with an entrepreneurial style. Our goal is to transition the ServiceNow tower to a modern technology tower and the right candidate will understand that this opportunity is focused on developing and implementing an organizational structure, talent bench, and technology strategy to support V-Soft ServiceNow tower growth plans. The ServiceNow Practice Director will also be responsible for continuing the ServiceNow modernization at V-Soft and at our customers with the objective of converting data into live information to facilitate agile decision-making. Candidates for this role must have the appropriate executive presence and business acumen to forge a partnership with customers. In addition, candidates must have the needed technical prowess to lead the IT team and can make technological decisions based on a deep set of technical skills and experiences.Qualifications:Must have experience in implementing large scale global enterprise level ServiceNow and S-SDLC, Agile projects encompassing multiple, diverse business systems, technologies and processing environments and demonstrate expert level rigorous process and controls abilities.15 or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environmentFamiliarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworksExperience in DevOps, Agile development and extensive use of micro services and containerizationPrimary Responsibilities:Lead ServiceNow tower and provide leading edge technology services and support for all customersManage the ServiceNow tower function day-to-day, along with anticipating the future growth of this tower and provide needed guidance and directionCreate and foster business relationships with clients, ensure that ServiceNow tower is enabling the customers and being responsive to their business needsIn this high-level critical role, you holistically guide the enterprise through transformation and optimization initiatives with a focus on understanding and applying existing, new, and emerging technologies to transform and optimize business and operating modelsProvide thought leadership in enabling the client zero strategy and its actualization by incorporating key constructs within the Architecture Practice and across the areas of responsibilitySets technical direction for ServiceNow platform designs and implementations that enables growth, simplifies integrations while actualizing the realization of the future state reference architectureBe an innovator and aid V-Soft and its customers in becoming aware of and adopting technologies for competitive advantageInstill a best-in-class mindset, processes, procedures, and grow the technology team toward heightened awareness of ServiceNow best practices and service deliveryDrive customer success and customer engagement, in ensuring business continuity and convert opportunities into new dealsDrive large ServiceNow RFPs and deliver winning strategy and approach. Learn from failures and drive the organization towards greater success in the RFP processTake ownership of the ServiceNow sales cycle for new logos, including creating overall pursuit plan, building compelling customer proposals, and managing customer relationship throughout the sales, delivery and support processEngage with sales team on customer pursuits and convert opportunities into winsWeekly sales pipeline review with sales team and drive customer engagement strategyLead digital factory and deliver 3 industry leading accelerators/value adds per year for each technology area under ServiceNow towerDevelop and carry out strategic plans that support V-Soft strategic objectives, develop, and manage the budget, monitor, and manage all expenditures and be prudent and conservative in spending practicesMotivate and empower the technology teams, and ensure synergy across all technology specialists and sub-functions of the teams through a collaborative and inspiring work environmentA values-driven leader of the utmost in professional conduct, inspire the technology teams to be of the highest ethical nature and abide by code of conductBe a business partner, visionary, change agent, evangelist and take ownership of ServiceNow tower, and responsive/flexible as organizational needs change and adapt to market conditionsProvide a 24x7 IT ecosystem that supports domestic and global operations, ensure robust Disaster Recovery (DR) and Business Continuity Planning (BCP) capabilities for the enterprise and for customersServe as a technical resource for the ServiceNow technology teams and provide ServiceNow technology insights to guide and direct the teams towards the best technological choices and uses to meet customer needsManage projects and/or oversee projects and adopt rigorous project management approaches and techniquesBe an influencer, communicator, open minded, energized, and politically savvy, must be hands-on and on-call for a 24x7 business environmentResponsible for vertical P&L and maintain healthy marginsEngage with Gartner and Forrester and drive new solution thought leadershipAlign with Marketing team to define go to market messaging to support overall sales and marketing strategy
