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Centraprise
ServiceNow Technical Lead
Posted 1 years ago
Full-time •Edison, NJ
Must HaveTechnical/Functional SkillsStrong experience with development and implementation ofServiceNow ITSM modules - Incident Management, ProblemManagement, Configuration Management, Change Management,Knowledge Management, etc.Good experience in integrating ServiceNow with 3 rd party applicationsis required. Ability to perform API based integrations withinServiceNow platform is a must.Experience in Retail Service Management would be an added benefit.Good experience in ServiceNow implementations, designing complexworkflows, and write automation scripts.Experience with migrating the ServiceNow data model between twoor more instances including CMDB and ITSM processes is expected.Working knowledge on Business Rules, Web Services, Access ControlRules, and Scripting.Certification in ITIL / ServiceNow will be an added advantage.Excellent verbal/written communication.Attention to details, ability to multitask, and effective time management skills.Roles and ResponsibilitiesResponsible for developing/administering technical solutions on theServiceNow tool platform to satisfy the business needs of the ITdepartment and beyond.Consults with Process Leaders to develop appropriate technicalsolutions in Service Now.Follows up on outstanding development needs and provides timelystatus reports to the managers / stakeholders.Adapt / implement best practices to configure robust solutionsutilizing the ServiceNow platform while making informedrecommendations to process users.Communicates technical problems and solutions to both technicaland non-technical audiences.Advises on options, risk and impacts on business / ITIL processes.
Generic Managerial SkillsStatus reporting to customerScheduling / co-ordinating calls among the stake holders
