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JTI (Japan Tobacco International)
Servicenow Development Analyst Manager
Posted 1 years ago
Full-time •Taguig, National Capital Region, Philippines
Responsibilities:Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycleEnsure consistency and standardization of the ServiceNow applications in the assigned areaEnsure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creationOptionally manage a small team of developers or administrators and maximize the team’s performanceProvide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involvedProactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilitiesContinuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed.
Requirements:3+ years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutoversExpert knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scriptingKnowledge of ServiceNow HR Service Delivery module, Employee Center Pro and Mobile development experience will be a plusUniversity Degree, preferably ITTeam leader experience will be a plusGood understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projectsStrong interpersonal communication and leadership skillsAbility to deliver on time and follow-up promptly on any issues and/or risks identifiedFluent in English
