Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. 

 

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. 

 

This position is located in Loveland, CO. 

 

What You Will Do: 

 

• Work with credit managers to support their business needs 
• Evaluate emails coming into the shared inboxes, determine the type of request and move to correct folder or forward to correct person/department 
• Complete customer maintenance requests in a timely manner
• Review and process customer credit applications per policies determined by management dependent on customer Business Unit, ERP systems (SAP S4 and PSFT) and credit system (Side Trade).
• Build and maintain positive relationships with credit personnel and field staff
• Know multiple AR/OTC ERPs, related systems and AR processes thoroughly to identify needs and help branches/customers with inquiries, including educating users about new features and functionalities as well as assisting them with proper completion of applications for credit and maintenance requests submitted via SNow
• Create and update our internal CS software (ServiceNow) with information about issues and as a result of useful discussions with users
• Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary.
• Acknowledge, resolve, and follow up with branches/customers to ensure their issues are resolved.
• Keep records of interactions, transactions, comments, and complaints
• Assist with cleanup projects as assigned by Supervisor, Credit Support
• Perform all other related duties as required, in a respectful manner and with a spirit of cooperation with customers and fellow employees to ensure customer satisfaction and provide professional customer support

 

What You Will Bring: 

 

• High school diploma is required
• Five plus years of clerical/administrative experience or formal education through a recognized post-secondary learning institute with four years related experience is preferred
• Previous credit experience in automated credit environment is considered an asset
• Excellent communication, problem-solving skills, and multi-tasking abilities
• Extreme attention to detail and excellent customer service skills  
• Demonstrated time management skills to meet deadlines, as well as flexibility to perform at high levels in fast paced, ever changing work environment
• Self-motivated, with ability to anticipate needs and follow through with minimum direction
• Ability to lead by example and work well with others
• Strong computer skills, including proficiency with Microsoft Word and Excel
• Experience using help desk software and remote support tools, along with CRM knowledge
• SAP S4 Hana FI and High Radius CAA experience is a plus

 

 

Compensation & Benefits:

 

Salary Range $45,600 - $62,700 annually. This range is estimated for Admin, Credit/Customer Support role in Loveland, Colorado. Actual salary and benefits may differ based upon location.

 

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions.  Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process.

 

In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process.

 

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.  The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.  Nutrien also makes internal equity a consideration in all pay decisions.

 

Ready to make an impact with us? Apply today! 

 

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

 

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. 

 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

 

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