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BEPC Inc
Senior ITSM Specialist – ServiceNow & ITIL Expert
Posted 15 days ago
Full-time, Contract •Austin, TX
_*Bepc, Inc has an open position for a Senior ITSM Specialist – ServiceNow & ITIL Expert in Austin, TX!!*_
_*Contract W2 Period: 7-month contract with possibilities for extensions*_
_*Pay & Benefits: $50-$55/hr. + Medical, Dental, Vision and Life Insurance*_
_*Remote position must reside in Austin, TX Area!!n Austin, TX!!*_
ITIL Remedy/ServiceNow integrator. We are looking for a Service Management Process owner to provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods.
*II. CANDIDATE SKILLS AND QUALIFICATIONS*
*Minimum Requirements:*
Candidates that do not meet or exceed the *minimum* stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
YEARS
8 Required Experience with ITSM and ITIL governance processes.
8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.
8 Required Very strong communication skills: oral, written, presentation and facilitation.
8 Required Technical understanding with ability to translate into business concepts.
8 Required IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
8 Required Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
8 Required The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
8 Required A good understanding of IT Outsourcing and Managed Services.
8 Required Statistical, numerical and analytical principles and processes.
8 Required Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
8 Required Adhere to Project Management best practices
8 Required Experience with ITSM service tools, ServiceNow, and Remedy.
5 Preferred Proficient in the use of Remedy On Demand
4 Preferred IT Service Management certification ITIL V3 or V4
4 Preferred PMP Certification
4 Preferred Business Process Engineering
4 Preferred Technical Writing/Formal documentation skills
4 Preferred Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
3 Preferred Training experience
1 Preferred Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)
USOPS
Job Types: Full-time, Contract
Pay: $50.00 - $55.00 per hour
Schedule:
* 8 hour shift
Ability to Commute:
* Austin, TX 78751 (Preferred)
Ability to Relocate:
* Austin, TX 78751: Relocate before starting work (Required)
Work Location: In person
BEPC Inc
