Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

**Please Note that this role will require a minimum of 2 days in the ServiceNow Office**

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Team

The Security Research team produces investigative reports that drive a reduction in operational security risk. Paired with a toolkit of code/program and dynamic environmental analysis skills, Security Research provides guidance on primary security controls, best practices, and product enhancement.

Exploration techniques focus on problems broadly, measuring industry trends and product insecurity across ServiceNow’s cloud environment. A goal of the Research team is to continually drive ServiceNow’s reputation as a leader in cloud security.

The Role:

**Please note, this role requires a minimum of 2 days in the Santa Clara Office**

As a Senior Staff AI/ML Product Security Engineer, you’ll be responsible for helping secure ServiceNow’s leading edge generative AI product capabilities. You will work with internal AI/ML development teams to perform security reviews of AI Systems throughout the MLOps lifecycle. In this role you’ll be responsible for identifying vulnerabilities, assisting with remediation planning and providing development security support. A key part of this position is understanding, discovering and documenting vulnerabilities in proprietary AI/ML systems which use technologies such as large language models (LLMs).

What you get to do in this role:

Conduct security testing and vulnerability assessments for AI systems, particularly those utilizing large language models (LLMs).

Develop and implement security benchmarks and evaluation protocols for LLMs.

Identify and mitigate potential security threats and vulnerabilities in AI systems.

Collaborate with AI developers to integrate security measures into the development lifecycle.

Stay updated on the latest AI security trends and technologies.

Provide detailed reports and recommendations based on security evaluations.

Qualifications

In order to be successful in this role, we need someone who has:

An analytical mind for problem solving, abstract thought, and offensive security tactics.

Strong interpersonal skills (written and oral communication) and the ability to work collaboratively in a team environment. Ability to articulate complex issues to executives and customers.

Post graduate degree and/or related certifications in Machine Learning or Artificial Intelligence. PhD or masters in AI/ML preferred.

Strong understanding of probability theory, linear algebra and calculus.

4+ years in a role performing AI/ML Security research and performing security evaluations during model training

Knowledge of current academic work in Adversarial attacks of LLMs.

In-depth experience with exploiting OWASP LLM Top 10 application vulnerabilities, such as prompt injection and data poisoning

Experience training machine learning models including transformer based LLMs.

Strong understanding of machine learning frameworks (e.g., TensorFlow, PyTorch) and comprehension of Python code

Strong understanding of Natural Language Processing (NLP) and related frameworks (e.g. nltk, spacy)

Knowledge of regulatory and compliance standards related to AI and data security.

#SecurityJobs

For positions in this location, we offer a base pay of: $192,700 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

senior ai/ml engineer

ServiceNow

Senior Staff AI/ML Product Security Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
Flexible working culture to support the balance you need in both work and life.
Parental leave programs.
Childcare and caregiving benefits.
A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
A global, cross-functional mentoring program.
We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role:

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Comfortable presenting to all levels of management, including C-Level stakeholders.
Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
Act as an escalation point for customer impacting business critical issues.

Qualifications

To be successful in this role, we need someone who has:

Excellent written and oral communication skills
Experience dealing with technical support teams
Fundamental understanding of ITSM in enterprise environments and global deployments
Comfortable interacting with all levels of management
Working knowledge of ITIL incident, problem and release management process and procedures
Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
Broad technical understanding in a cloud software environment
Growth & collaborative mindset

Nice to have:

ServiceNow platform knowledge or experience
Project Management capabilities and principles
Service delivery account management experience

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

account manager

Support Account Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

Service 1-3 large enterprise customers
Develop executive relationships with CIO,CFO,CHRO and business leaders
Understand goals and develop customer roadmap
Execute winning co-delivery models
Develop relationships with ecosystem partners
Develop implementation strategies and readiness process to accelerate time to value
Establish delivery operating model governance
Maintain account level relationships for clear value proposition within the account
Participate in account delivery governance
Advocate/champion ServiceNow's best practices
Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
Provide high customer sat metrics for assigned accounts

Qualifications

To be successful in this role you have:

12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
Experience at F100-1000 accounts
Understanding of issues and goals driving digital transformation across industry
Depth in digital transformation design, implementation, and management
Expertise in one industry, "minors" in one or two additional industries
IT, HR, ad GBS Transformation experience
Executive relationships with CIO, CFO, CHRO and business line leaders
Experience identifying goals and solving challenges
Experience serving as part of a client account leadership team
Experience expanding offerings with clients
Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
5+ years large program experience (multi-tracked, OCM)
Experience managing outcomes to a CxO position
Co-Delivery experience with Big 4, large SI's
Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

principal architect

Principal Success Architect - Telecommunications

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team:
The Data Access team is responsible for translating customers’ data requests from the ServiceNow platform and accurately querying the database using our home-grown SQL generation engine. This team is responsible for SQL generation into PostgreSQL, MariaDB, and Oracle databases, as well as table management and database metadata.

As a Senior Staff Software Engineer on the Data Platform team, you will have the opportunity to become a key member of the Platform Persistence group. Team members will be mentored in the necessary skills to become successful contributors to the team.

What you’ll do and need to know:

You will work toward managing explosive data growth and ensure our systems remain available and highly responsive.
Work with relational database developing on, troubleshooting, and optimizing performance.
Collaborate with stakeholders and engineers in driving the performance and operational features to completion.
Demonstrated successful completion of complex projects.
Experience in Core Java development, Object oriented and modularized software.
Experience in handling large volumes of data on relational database.

To be successful:

Experience with troubleshooting difficult production issues e.g., memory leaks, concurrency issues, locking issues, network problems, intermittent failures etc. across the stack.
Experience navigating legacy code.
Having aptitude for learning new technologies quickly.
Capability to complete projects on time

Qualifications

6+ years of software development experience
Experience with core Java development.
Good working experience with backend platform development
Knowledge and/or experience with relational databases: PostgreSQL, MariaDB, Oracle, MySQL

Nice to have:

Familiarity with Unix shell.
Good understanding of database technologies and internals
Knowledge of DevOps environment.
Experience with Ruby or Go.

WJ25

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $155,800 - $272,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

staff software engineer

Staff Software Engineer - Backend (Persistence)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role will support our VP, Learning Business Partner and our VP, STEP Learning & Development

What you get to do in this role:

We have a great opportunity for an experienced, highly-organized, detail-oriented self-starter with a personable demeanor. You are the glue that keeps our Senior Leadership together. You’re enthusiastic, flexible and a team player with strong interpersonal and communication skills who operates well in a fast paced, ever-changing environment. Responsibilities:
Calendar and Meeting management: coordinate internal and external meetings including staff meetings, agency briefings, brown bags, virtual meetings/Zoom scheduling, off- site meetings and events, and one-on-one meetings. Assist with food orders, meeting needs, agenda support and note taking. Proactively manage calendar requests and conflicts
Meeting and interview preparation.
Provide agendas, resumes and appropriate materials in a timely manner ahead of meetings and interviews.
Apply discipline and rigor around meetings by ensuring agendas and clarifying context and purpose with senior leaders you support as well as participants.
Work with recruiting team to provide mutually convenient times for candidates and interviewers. Ensure candidates are settled in and supported during the interview process.
Handle all travel (flight, hotel, car) arrangements (domestic and international)
Expense management duties, which includes submitting expense reports and receipts in a timely manner
Provide onboarding support for new hires. Includes space, equipment requests, onboarding meeting scheduling, preparing cube space and being admin point of contact for new hire
Submit and manage all help desk support requests for Sr. Directors as needed
Provide onboarding support for new vendors and agencies, ensuring they have the right access and documents/enablement required to get them up and running
Project work as needed to support each teams’ goals

Qualifications

To be successful in this role you have:

5+ years of administrative assistant experience
Proactive, one step ahead work ethic, attitude and approach
Multi-tasking is not an issue for you, your able to juggle multiple calendars, teams and requests. And be flexible in response to changing priorities and needs
Ability to drive schedules and agendas with deeper understanding of context
Strong teamwork and interpersonal skills, with a desire to offer suggestions and improvements
Superior communication skills with the ability to work across all levels, internally and with agencies
High level of confidentiality, discernment and judgment
Desire to grow and take on your own projects and work under pressure while consistently meeting deadlines
You are a technical wizard with Word, Outlook, PowerPoint, Zoom and Concur

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $93,700 - $135,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

executive assistant

Executive Assistant

*Overview:*

IntegrityPro Consulting is looking for an experienced *ServiceNow Project Manager* to lead ServiceNow implementation and development projects. The successful candidate will manage multiple teams, ensuring successful delivery of client-focused ServiceNow solutions. The role demands a strong combination of technical expertise, leadership, and effective project management skills.

*Key Responsibilities:*
* Lead and manage full lifecycle ServiceNow implementations, ensuring on-time, within scope, and budget delivery.
* Collaborate with clients to define project objectives, scope, deliverables, and develop detailed project plans.
* Coordinate and manage cross-functional teams, overseeing both internal teams and client stakeholders.
* Maintain effective communication with stakeholders, providing regular project updates, identifying risks, and ensuring issue resolution.
* Implement Agile and Scrum practices to streamline workflows and improve project efficiency.
* Develop and manage project budgets, timelines, and resource allocation to ensure project milestones are met.
* Facilitate change management processes, ensuring a smooth transition and adoption of ServiceNow solutions.
* Ensure alignment with best practices in IT Service Management (ITSM) and ServiceNow platform capabilities.

*Required Qualifications:*
* *5+ years of experience* working with ServiceNow, including implementation, development, and configuration.
* *5+ years of experience* leading project teams, managing complex ServiceNow or IT-related projects.
* Proven track record in *Program Management*, handling multiple, concurrent projects in a fast-paced environment.
* *PMP (Project Management Professional)* or equivalent project management certification.
* *ICAgile Certified* or *Certified Scrum Master (CSM)* certification.
* Solid understanding of ITSM frameworks, ITIL practices, and how they apply to ServiceNow implementations.
* Strong analytical, problem-solving, and decision-making abilities.
* Excellent communication and leadership skills with the ability to manage cross-functional teams.

*Preferred Qualifications:*
* Experience in managing global, large-scale ServiceNow implementations.
* Knowledge of other ServiceNow modules (e.g., HR Service Delivery, IT Operations Management, IT Asset Management).
* Strong knowledge of Agile project management methodologies and tools.

*Why Join Us?*

At IntegrityPro Consulting, we foster a culture of innovation, collaboration, and professional growth. We offer competitive benefits, opportunities for career development, and a dynamic work environment where your contributions make a difference.

Job Type: Full-time

Pay: $145,000.00 - $165,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Compensation Package:
* Bonus opportunities
* Performance bonus
* Yearly pay
Schedule:
* 8 hour shift

Work Location: Remote

project manager

Indeed

ServiceNow Project Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Workflows team. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Willingness to travel

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $104,850 - $162,525, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

senior logistics

Sr Solution Consultant - Transportation and Logistics

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

**PLEASE NOTE: This role requires to be in the San Diego or Chicago ServiceNow offices 2 days per week minimum.**

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

Team

Product Security is shifting everywhere and enabling ServiceNow engineers to build-in security throughout the SSDL. The DevSecOps team builds, integrates, and maintains security services to help ServiceNow simplify security activities for thousands of internal customers.

Role:

As a member of the DevSecOps team, you will help with the deployment, integration, and maintenance of tools to support SAST, DAST, SCA, and Enterprise Container Security functions across ServiceNow. In addition, you will help support, maintain, upgrade, and improve the tooling used.

You will work closely with engineering teams to deploy and maintain scalable containerized system images for application security toolchains.

What you get to do in this role:

Maintain and support critical security testing tools

Work with many different technologies from tools to cloud services

Support DevSecOps Engineering services

Work on a wide range of technologies

Qualifications

To be successful in this role you have:

2+ years of experience working in a development operations environment.

Focus is on security tools and ensuring the operating effectiveness.

Participated in software engineering tasks across entire lifecycle of an application or feature, including design, development, testing, and deployment

Worked with their team and adjacent teams to solve problems.

1+ year of experience working with:

SAST and DAST testing tools such as Fortify or Venari.

1+ year of experience working with Cloud Native technologies

Containers: Kubernetes

Operations tools: Prometheus, ELK, Grafana

1+ year of scripting experience

Groovy and Python

Knowledge of static application security testing, dynamic application security testing, and software composition analysis tool chains

BS in computer science or equivalent work experience

#SecurityJobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $123,500 to $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

security engineer

Product Security Engineer | DevSecOps

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

**PLEASE NOTE: This role requires to be in the San Diego or Chicago ServiceNow offices 2 days per week minimum.**

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

Team

Product Security is shifting everywhere and enabling ServiceNow engineers to build-in security throughout the SSDL. The DevSecOps team builds, integrates, and maintains security services to help ServiceNow simplify security activities for thousands of internal customers.

Role:

As a member of the DevSecOps team, you will help with the deployment, integration, and maintenance of tools to support SAST, DAST, SCA, and Enterprise Container Security functions across ServiceNow. In addition, you will help support, maintain, upgrade, and improve the tooling used.

You will work closely with engineering teams to deploy and maintain scalable containerized system images for application security toolchains.

What you get to do in this role:

Maintain and support critical security testing tools

Work with many different technologies from tools to cloud services

Support DevSecOps Engineering services

Work on a wide range of technologies

Qualifications

To be successful in this role you have:

2+ years of experience working in a development operations environment.

Focus is on security tools and ensuring the operating effectiveness.

Participated in software engineering tasks across entire lifecycle of an application or feature, including design, development, testing, and deployment

Worked with their team and adjacent teams to solve problems.

1+ year of experience working with:

SAST and DAST testing tools such as Fortify or Venari.

1+ year of experience working with Cloud Native technologies

Containers: Kubernetes

Operations tools: Prometheus, ELK, Grafana

1+ year of scripting experience

Groovy and Python

Knowledge of static application security testing, dynamic application security testing, and software composition analysis tool chains

BS in computer science or equivalent work experience

#SecurityJobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $123,500 to $191,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What You Get To Do In This Role:

In this role, you will own the Customer Engagement strategy, with a primary focus on increasing wallet share by curating the right portfolio of customers, partners, and events for Executive Practitioners. You will work closely with regional sales leaders to determine which customers they should engage with and when. This involves optimizing the end-to-end process for the Practitioner, ensuring they have comprehensive and thoughtful briefing documents, creating necessary materials for meetings, and partnering with sales teams to deliver effective follow-up messages to customers.

Additionally, you will attend customer meetings, capture key takeaways, maintain milestones, and track, assign, and drive the delivery of clear action items. Your goal will be to deepen strategic customer and partner relationships by collaborating with Sales and Customer Success teams to proactively engage top customers and partners. This includes following up when deals close, developing nurturing campaigns, and fostering ongoing relationships with key stakeholders. You will also play a role in defining how slides and visuals can enhance narratives or customer stories.

A key responsibility will be developing and analyzing metrics to continuously improve the impact of Practitioner customer engagement. You will also be expected to parachute into complex customer situations, serving as a liaison for the CFO when high-visibility opportunities are at risk.

Another aspect of the role involves elevating CxO engagement. You will lead, organize, and manage executive-level special projects designed to explore and implement changes in customer engagement. Contributing to the codification and sharing of best practices will be vital, as will building a foundation to scale events and speaking opportunities.

As an indispensable thought-partner for Practitioners, you will collaborate closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement. Global travel for key events will be required, and you will also be responsible for creating and executing an events engagement strategy. This strategy will involve securing desirable external speaking engagements, working with the Now on Now and Communications teams to ensure an amplification strategy (including social media, thought leadership content, internal enablement, and media coverage), and securing customer-led speaking engagements that highlight ServiceNow’s capabilities.

Qualifications

To be successful in this role you have:

10+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
Proven capability to build and guide high-performing teams, either in a direct or indirect/matrixed capacity
Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
Executive presence, excellent verbal and written communication
High energy, strong work ethic, disciplined execution skills
Proficient with PowerPoint, Excel, PowerBI, and Dynamics and familiarity with several best-in-class productivity tools

#DTjobs

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

director of strategy

Director, Customer Engagement Strategy and Operations

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow, The Enterprise Cloud Company, is the industry-leading cloud platform provider for building enterprise applications. We are redefining markets and changing the perception of enterprise software. Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution- making the world of work, work better for people

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them.

Job Summary:

ServiceNow is on a mission to create a vibrant, world-class partner ecosystem that is helping to accelerate our growth and supports us to become the defining software company of the 21st century.

The ideal individual will be part of a proactive organization that perpetually gives the partner ecosystem the tools, resources, skills, and knowledge necessary to accelerate ramp times, improve overall effectiveness and efficiency, demonstrate our differentiated value to our customers, and improve partner sales productivity and performance. The individual will be on point to introduce, initiate, drive, support, execute and grow the production and contribution of staffing agencies committed to ServiceNow skills.

This role requires a well-rounded individual who has excellent organizational and interpersonal skills, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing programs. Excellent project management, solid facilitation skills and broad execution capabilities will be required. This creative, self-starting candidate should have top-notch interactive skills and the ability to work well with and gain the respect of ServiceNow and staffing agency personnel.

A strong ability to drive, collaborate, and manage a wide range of initiatives is a must. This person will be capable of working in a fast-paced environment, must have excellent verbal and written communication skills, and be able to work independently.

What we are asking of you in this role:

Proactively engage with appropriate talent staffing agencies to identify, prioritize, develop, and execute successful skills growth plans and programs
Effectively manage the relationship, production and growth of ServiceNow partner talent staffing agencies.
Integrate staffing agency entities into the ServiceNow partner program, driving partner growth.
Maintain ongoing detailed analysis necessary to identify the number of staffing agencies to target in Year 1, Year 2, Year 3, and beyond.
Propose geographic regions for expansion over the specified timeframes; with key expansion areas including US, UKI, ANZ, India, France, Germany, Brazil.
Assess and recommend whether staffing agencies should be charged to participate in the partner program.
Provide a cost-benefit analysis and suggest a pricing structure.
Define the requirements for staffing agencies to join and remain in the partner program. Specify qualifications, certifications, or standards that must be met.
Outline the behavioral expectations for staffing agencies within the partner program; include guidelines for ethical conduct, collaboration, and performance metrics.
Propose and then help execute a strategy to connect staffing agencies with consulting partners through a digital marketplace.
Collaborate with the Digital Transformation team to estimate the cost of building and maintaining this marketplace.
Leverage assets from - and partner with - other ServiceNow organizations to drive knowledge acquisition and skills development.
Produce metrics reporting – and provide insight and impact of initiatives.
Establish fluent channels of feedback, participation & support from staffing agencies to ServiceNow.
Continually work with multiple cross-functional teams to keep the program relevant and contributory.
Conduct market research and stakeholder interviews to continually improve the program.
Prepare comprehensive reports and presentations on progress.

Qualifications

Required Competencies for success

Leadership competencies

Drive results - Consistently achieving results, even under tough circumstances
Nimble learning - Achieving learning through experimentation when tackling new problems
Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate
Self-development - Is curious and is actively seeking new ways to grow and learn

Core Competencies:

Ensures Accountability – Holds self and others accountable to meet commitments
Execution Focus – Consistently achieving results even under tough circumstances
Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

The ideal candidate will bring the following experience and skills:

Highly responsive to customer and external partner stakeholder requests
High energy level and a “can do” attitude
Effective time manager, capable of developing and delivering/executing on the tactics on multiple projects, on time and on budget
Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization
Very positive demeanor, with a sense of purpose
An understanding of what motivates our partner community, our internal stakeholders and our sales organizations
Bachelor’s degree required; MBA preferred
Minimum of 5+ years’ experience in working with staffing agency organizations within IT

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

staffing partner

Partner Talent Strategist, Staffing Agencies

Job Title: *PC Imaging Technician (ServiceNow)*
Pay Rate: *$30 to $32.38/HR*
Duration: *6 months*
Location: *Irvine, CA*

We are looking for an *PC Imaging Technician (ServiceNow) *to offer technical support to users of computer systems.
* Responding to inquiries or addressing computer issues for users in person, over the phone, or from a remote location.
* Respond to user questions about the operation of computer *software or hardware* to *troubleshoot *problems, usually of a simpler nature
* May remotely *install software *or conduct hardware tests
* Input commands and monitor system performance to ensure proper operation and identify errors
* Keep records of daily communications, issues, corrective actions, or installation activities
* Consult technical manuals, discuss issues with users, or perform computer diagnostics to solve problems and provide technical assistance and support

*Qualifications:*
* *ServiceNow *Ticketing experience
* Work in a break/fix environment
* Strong soft skills, and in-person *IT support* experience
* Prior role with *PC imaging* experience, Autopilot is the current tool being used
* *Experience setting up and installing audio and visual equipment* such as microphones, sound speakers, video screens, projectors, video monitors
* Ability to work onsite full time at the Irvine, CA campus (up to 1 mile of walking per day)
* An Associate's degree in a computer-related field or equivalent training is required
* 2-4 years of experience needed
* Familiarity with computer software, including configuration management, desktop communications, operating systems, and internet directory services software
* General knowledge of audiovisual devices, such as projectors, sound systems, and Crestron systems

Job Type: Contract

Pay: $30.00 - $32.38 per hour

Expected hours: 40 per week

Schedule:
* 8 hour shift



Ability to Commute:
* Irvine, CA 92614 (Required)

Ability to Relocate:
* Irvine, CA 92614: Relocate before starting work (Required)


Work Location: In person

pc technician

PC Imaging Technician (ServiceNow)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO):

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

We are seeking an experienced Senior Principal Product Manager to ensure security is front and center for every new ServiceNow offering and design upgrade. This role is pivotal in driving the adoption of security, enabling developers and non-technical users alike to build secure applications and workflows.

What you get to do in this role

Define and execute the security strategy and roadmap for new products or major changes ensuring it meets the needs of our customers.

Work closely with engineering, design, and customer success teams to deliver security solutions

Work closely with security teams to ensure we are the best users of our own products such as Sec-Ops, IRM, SPM

Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.

Act as the SME during the initial roll-out and provide support when needed

Analyze competitive offerings to ensure our risk to profitability ratio remains competitive and innovative

Help sales and support teams to create FAQs, complete governance documentation as required

Communicate critical messages and engage with many diverse functional stakeholders through the product lifecycle

Skilled in managing relationships with internal and external stakeholders, ensuring clear communication regarding project progress, risks, and outcomes. Ability to participate in technical discussions and help make design trade-offs.

Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Build RACIs to clearly identify decision-makers for application, product, and infrastructure services

Strong written and verbal communication skills to effectively convey the product vision, write user stories, and interact with stakeholders. Ability to translate complex problems into easily understood requirements and provide solutions.

Familiarity with Agile frameworks - Scrum, Kanban, etc. is often essential, as many teams work in Agile environments

Familiarity with cloud platforms e.g., AWS, GCP, Azure as many initiatives are deployed across these environments

Familiarity with how software is developed, tested, and released, and how these processes integrate with program management.

The ability to manage multiple, complex, interrelated projects and programs with tight deadlines and cross-team dependencies. This includes managing resources, SLAs, risks, schedules, and budgets.

Experience in creating and managing project roadmaps, ensuring that the long-term vision aligns with the company's objectives and priorities.

Ability to influence and lead without direct authority, aligning diverse teams towards common goals.

Familiarity with tools like SQL, Tableau, or Power BI for analyzing data related to project performance.

Must be able to inspire and lead teams without direct authority.

Comfortable working in dynamic, fast-paced environments.

A desire to stay up-to-date with emerging trends, technologies, and customer needs.

Qualifications

To be successful in this role you should have

5+ years of Security experience

5+ years of ServiceNow experience is desired

15+ years of program management experience in infrastructure or software development organizations

10+ years of Business process management, process engineering and executing process improvements

Strong prioritization skills and the discipline to focus on high impact activities

Experience defining and capturing product requirements and transforming them into a product roadmap

Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

Masters in Business Administration MBA is preferred, or equivalent Computer Science, Engineering, or Information Technology degree.

Certifications

PMP-Project Management Professional

PMI-ACP Agile Certified Practitioner

CSM Certified ScrumMaster or CSPO Certified Scrum Product Owner

Nice to have

CSP architecture certifications optional

AWS Certified Solutions Architect

Google Cloud Professional Cloud Architect

Azure Solutions Architect

ServiceNow CSA Certified System Administrator

ServiceNow CPC Certified Process Consultant

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

principal product manager

Principal Product Manager | Security

LightFeather is seeking ServiceNow Developers/Subject Matter Experts (SMEs) to join our team in Washington, DC. In this role, you will leverage your expertise to design, develop, configure, and deploy solutions on the ServiceNow platform. You'll work closely with cross-functional teams to deliver high-quality applications and enhancements while ensuring platform stability through best practices. This is a full-time position that offers remote or hybrid work options.

Position Details:

Location: Washington, DC
Clearance: U.S. Citizenship; Preference for candidates who are already cleared for Secret/Top Secret clearance - this clearance is a requirement for the position.
Core Responsibilities
Solution Design and Development
Implement the full software development lifecycle for ServiceNow custom applications and capabilities.
Customize ServiceNow applications and lead the rollout of new applications and modules.
Provide ServiceNow integration support with external systems and data sources.
Follow Agile methodologies to plan, develop, and deliver ServiceNow capabilities.
Workflow and Scripting
Create and manage workflows, business rules, and scripts.
Configure application User Interface (UI), including defining data tables, APIs, and user interfaces for ServiceNow applications.
Develop scripts and automation for Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, and other functionalities.
Customer Engagement
Collaborate with business users to understand and document current and future business processes.
Provide technical expertise on all questions related to assigned development on the ServiceNow platform.
Work effectively in dynamic environments, communicating clearly with stakeholders to prioritize tasks and meet requirements.
Required Qualifications
Education: Bachelor’s degree in Computer Science, Engineering, or a related field from an accredited institution.
Experience:
At least 3 years of ServiceNow development experience.
At least 5 years of platform development experience using HTML, CSS, JavaScript, Java, or other programming languages.
Strong knowledge of ServiceNow capabilities, including Service Catalog, Service Portal, Reports, Incident Management, and Knowledge Base.
Familiarity with ITSM principles and integration of solutions within complex IT infrastructures.
Ability to communicate effectively and prioritize tasks in a dynamic environment.
Hands-on experience with Agile/Scrum methodologies.
Preferred Qualifications
ServiceNow Certified Application Developer or ServiceNow Developer Certification.
Experience developing custom reports using business intelligence (BI) tools.
Knowledge of ITIL/ITSM frameworks and best practices.
Proven ability to handle large datasets and perform data modeling for decision-making.

Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.

Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
tesw5Vl5nl

servicenow developer

LIGHTFEATHER IO LLC

ServiceNow Developer/SME

PJT Partners is a global advisory-focused investment bank. Our team of senior professionals delivers a wide array of strategic advisory, shareholder advisory, restructuring and special situations and private fund advisory and placement services to corporations, financial sponsors, institutional investors and governments around the world. We offer a unique portfolio of advisory services designed to help our clients achieve their strategic objectives. We also provide, through PJT Park Hill, private fund advisory and fundraising services for alternative investment managers, including private equity funds, real estate funds and hedge funds.

From the beginning, PJT Partners has firmly believed that having the best people is key to building an enduring franchise. Our perspective was, and remains, that a great team brings in both top tier clients and appeals to a wide-range of diverse, talented colleagues. Fostering an inclusive culture, which welcomes differing perspectives and beliefs, enables us to provide the best advice and insights to our clients.

To learn more about PJT Partners, please visit our website at www.pjtpartners.com.

Responsibilities

The PJT Partners Technology team is responsible for creating and continuously improving a robust and secure technology foundation that supports the firm’s business activities.

The ServiceNow team provides a full suite of application services and automation workflows to internal clients across multiple business lines with rapid growth planned in the next few years.

Our team is looking for an experienced ServiceNow administrator and developer to own the platform and be the front face to technology and business users for all things ServiceNow. ServiceNow is a core platform and is experiencing rapid growth, providing significant career opportunities within PJT Partners. A self-starting, pragmatic and driven person is required in this role as they will need to cover the full suite of modules, integrations, and custom applications along with evaluation and recommendation of new platform opportunities.

Additional responsibilities include:

Develop and own platform strategy;
Continual improvement of ServiceNow modules (ITSM, ITOM, Asset Management, AppEngine, Knowledge Management);
Give advice and guidance to application developers, fixing roadblocks and ensuring best practices;
Liaise with stakeholders to gather and clarify requirements, reporting on progress and issues;
Minor and major platform enhancements;
Evaluation and implementation of new modules;
Building advanced catalog requests and associated flows;
Enhancement of custom scoped applications;
Design and implement integrations with 3rd party applications via Integration Hub and custom API’s;
Day to day support of the ServiceNow platform, troubleshooting and performance tuning;
Define, oversee, and test SOW based development work.

Qualifications

PJT Partners seeks to hire individuals who are highly motivated, intelligent and have demonstrated excellence in prior endeavors. In addition, qualified candidates will possess the following:

10+ years of experience in technology;
7+ years of experience with ServiceNow, 2+ years as an architect, 2+ years as a developer;
Ability to identify issues, propose solutions, plan and execute projects with little supervision;
Good communication skills with the ability to detail technical solutions to non-technical stakeholders;
Ability to build and present solutions to senior management;
ServiceNow certification or equivalent industry experience;
ServiceNow System Administrator (CSA) – Mandatory
ServiceNow Application Developer (CAD) – Mandatory
ServiceNow Technical Architect (CTA) – Desired
Collaboration-minded and able to work constructively with teammates toward common goals.

Expected annualized base salary of $150,000 to $185,000.

This range represents the low and high ends of the expected annualized base salary for this position. The specific base salary received by any employee will be informed by a number of factors, including but not limited to, role level and scope, location, candidate’s relevant qualifications, skills and experience.

Base salary is one component of PJT Partners’ compensation structure. In addition to base salary, PJT Partners’ compensation structure may include additional rewards, incentives and benefits, including but not limited to, a discretionary bonus component.

PJT is an equal opportunity employer. We do not discriminate on the basis of, and will consider all qualified applicants for employment without regard to race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants. For more information or to request an accommodation, please contact Human Resources.

California Applicants: PJT Partners will consider for employment qualified applicants with arrest and/or conviction records in a manner consistent with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance and/or Los Angeles Fair Chance Initiative for Hiring Ordinance.

Applicant Privacy Notice:

View our Applicant Privacy Notice https://info.pjtpartners.com/PJT_Global_Applicant_Privacy_Notice here. If you are a California resident, please refer to our California Applicant Privacy Notice https://info.pjtpartners.com/California_Applicant_Privacy_Notice for further information.

*In order to be considered, please ensure your resume/CV is submitted in PDF format.

vice president of technology

PJT Partners

Vice President - Technology (ServiceNow Platform Owner)

If you are looking for an opportunity to advance your career and collaborate with experts in the IT industry, The Lone Wolf program offers dependable, secure, and high-quality VVD services to senior leaders within the DOD. Our team is dedicated to maintaining a high level of professionalism, managing risk, improving operations and maintenance, ensuring exceptional IT service quality, and preparing for future challenges. With primary operating locations in Warrenton, VA, San Antonio, TX and Colorado Springs, CO, the Lone Wolf program supports users around the globe.

Responsibilities:

Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
Support implemented and proposed solutions on the ServiceNow platform.
Load, manipulate, and maintain data between ServiceNow and other systems.
Participate in deployment of features and ServiceNow releases.
Make recommendations and participate in implementing ServiceNow requirements.
Provide architectural controls and impact analysis for new requirements.
Research and stay current in ServiceNow products and applicable integrated technologies.
Create and maintain a detailed view of the ServiceNow architecture.
Contribute to ServiceNow software releases through configuration tasks and feature delivery.
Optimize stability and usability of ServiceNow through regular application maintenance.
Collaborate with team members to design best solutions for technical issues.

#divergent

Must have active Top Secret clearance with SCI eligibility
5+ years of experience with software design and development
3+ years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
3+ years of experience with System Administrator experience
ServiceNow Implementation Specialist Certification
CompTIA Security+ Certification
Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
Experience with LDAP integration and Web Service integration such as API Web Services
Experience with ServiceNow development APIs and Single Sign-On configuration and administration
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Possess effective interpersonal, verbal, and written communication skills

Preferred:

ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer
Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
Experience coordinating between cross-functional teams

systems administrator

Amentum

ServiceNow Certified System Administrator (Warrenton, VA or San Antonio, TX)

Walnut Creek, CA Onsite Tuesday and Wednesday

Please look for previous insurance experience.

ServiceNow Advanced System Administration

Strong working knowledge of ServiceNow Now Platform core capabilities such as CMDB, Workflows, Reporting, Service Catalog, Service Portal, etc.

Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM and/or SecOps.

Working knowledge of ServiceNow Automated Testing Framework (ATF)

ServiceNow Configuration Management (CMDB) experience preferred

ServiceNow Discovery and Service Mapping experience preferred

Previous Experience in ServiceNow Development is nice to have

business analyst

Steneral Consulting

ServiceNow Business Analyst

Under limited supervision, interacts with business partners and/or it staff to gather and document information related to requirements and/or software testing.

Summary:

The US Business Process Analyst will be a key player in aligning business needs with the technical capabilities of ServiceNow. By leading process discovery, translating business needs into technical requirements, collaborating on configurations, and ensuring continuous improvement, this role will help optimize both business processes and technical outcomes during and after the ServiceNow implementation.

Key Responsibilities

Business Process Leadership

- Lead Process Discovery: Act as the lead in workshops and discussions to understand current business processes, documenting pain points, and gathering detailed business requirements.
- Gap Analysis: Compare current business processes to ServiceNow capabilities to identify areas where automation, customization, or improvements are needed.
- Process Improvement: Provide recommendations for workflow improvements based on best practices within the HR ServiceNow domain.

Translation of Business Requirements to Technical Specifications

- Techno-Functional Documentation: Translate business requirements into clear, detailed functional and technical specifications that can be used by developers and administrators to configure ServiceNow.
- Technical Feasibility: Evaluate the feasibility of implementing certain business requirements, ensuring they align with ServiceNow’ capabilities and any technical constraints.
- Workflows and Integrations: Define workflows, automation needs, and integrations with other HR or third-party systems. Work closely with the IT and HRSD teams to ensure alignment.

Configuration and Customization Support

- Collaborate with Technical Teams: Work closely with IT/ServiceNow administrators to configure modules and implement customizations that meet business needs. Act as the business's voice in technical discussions.
- Functional Design Oversight: Ensure that technical solutions align with business objectives, reviewing the work of the technical teams to ensure specifications are met.
- Testing Support: Support UAT and integration testing phases by validating that technical solutions align with the original business requirements.

Reporting and Analytics

- Reporting Needs Analysis: Work with the HR and business teams to define key reporting requirements and work with the technical team to design and implement dashboards and reports.
- Data Management: Provide guidance on data migration, ensuring data integrity and proper mapping between systems. Involve in reviewing data architecture, especially where automation and workflow dependencies are involved.

Post-Go-Live Optimization and Support

- Continuous Improvement: After go-live, analyze the system’ performance and user feedback to suggest optimizations or new features. Lead initiatives for workflow enhancements or additional automation opportunities.
- User Training and Documentation: Participate in the creation and review of training materials. Ensure that both technical and non-technical documentation is thorough and accessible to different user groups.

Stakeholder Management

- Cross-Functional Communication: Act as the point of contact for cross-functional communication, ensuring the business, technical teams, and stakeholders are aligned throughout the implementation and beyond.
- Change Management Collaboration: Work closely with the change management team to support the transition of new workflows and processes, ensuring user adoption.

Tech Skills:

- ServiceNow Platform Knowledge: Familiarity with ServiceNow HRSD modules, workflow automation, and system configuration.
- Basic Scripting Knowledge: Basic understanding of ServiceNow’ scripting and automation features to effectively collaborate with technical teams.
- Integration Experience: Experience in working with integrations between ServiceNow and other HR systems (like Workday, etc.), and knowledge of APIs.

Minimum Education

Bachelor's Degree in business, computer science, engineering, or information systems or related field and/or equivalent.

Minimum ExperienceRequires five (5) years equivalent work experience in information technology or engineering environment.

Knowledge, Skills, and Abilities

Highly independent, future oriented and knowledgeable in strategic planning. Ability to influence and support cross-functional project teams in order to achieve optimal results for the business.

Domicile Information:

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.

Preferred Qualifications: ﻿﻿ ﻿﻿

Pay Transparency: ﻿This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current﻿ ﻿starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors﻿ ﻿permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.﻿

Pay: ﻿US Pay Range: $6,168 - $10,898 monthly﻿

Additional Details: ﻿Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by January 5, 2025﻿

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

Equal Employment Opportunity is the Law
EEO is the Law Supplement
Pay Transparency Policy
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)

human resources advisor

FedEx

ServiceNow Hr Specialist - Business Application Advisor

Under limited supervision, interacts with business partners and/or it staff to gather and document information related to requirements and/or software testing.

Essential Functions

Gathers information from multiple sources and independently sorts medium to high complexity business issues to recommend appropriate direction.
Leads project activities through meeting facilitation, managing, project scope and communicating progress.
Analyzes business processed and associates them to software deliverables.
Develops and/or executes test scripts against requirements.
Drafts and reviews documentation in compliance with the Company's global development process.
Develops and/or maintains a business model that reflects current processes and business rules.
Provides and/or consolidate input to scoping and impact analysis for future deliverables.
Mentors less senior positions.
Perform other duties as assigned.

Minimum Education

Bachelor's Degree in business, computer science, engineering, information systems or related field and/or equivalent.

Minimum Experience

Requires five (5) or more years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirements.

Knowledge, Skills, and Abilities

Have a broader geographical scope from regional, to divisional and corporate level. Have regular contact with senior or executive management. Complete tasks independently, without guidance. Support or coordinate peers within department. Deliver training to internal customers. Initiate and lead projects, including cross functional projects.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement plans, and tuition reimbursement

Pay: US pay range: $6,168 - $10,898 monthly.

Additional Details: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by January 2, 2025 at 5pm EST

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

Equal Employment Opportunity is the Law
EEO is the Law Supplement
Pay Transparency Policy
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)

application analyst

ServiceNow Business Application Analyst

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 12 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 10%

COMPENSATION: $70,615.00 to $169,806.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

This position will be an enterprise software systems technical expert that works collaboratively with various team members in the administration, installation, configuration, customization and integration of association enterprise business applications (e.g. enterprise content management (ECM) systems, customer relationship management (CRM) systems, Intranet systems, Software deployment, Service delivery systems). Will serve as the escalation point of contact for enterprise software systems to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion.

How You Will Spend Your Time
Design, coordinate and perform the installation and configuration of complex enterprise software systems.
Proactive, efficient and accurate administration of enterprise software systems throughout all application environments. (E.g. Prod, Dev, Staging, DR). Coordinating upgrades and patches with other technology teams and business owners.
Document procedures for installation, upgrades, and customizations. Provide design expertise for system upgrades and application integration initiatives and projects.
Effective and timely problem solving, coordination and resolution of escalated support incidents.
Identifies and executes on opportunities for improvement in processes and technology. Stays abreast of technology trends and current business challenges. Applies technology to solve business problems and create a better customer experience (internal and external).
Perform day-to-day system administration, proactively monitor key enterprise systems for issues to avoid system downtime and enhance performance.
Build strong relationships with business partners, vendors and customers.
Anticipate and raise project, business, and technical issues to the appropriate resource(s).
Minimum Education & Experience

Bachelor's degree in computer science, business or related field preferred, or equivalent relevant work experience. At least one year experience supporting enterprise software applications; or a minimum of four years of direct experience in a software administration/software implementation role. Good project management skills, oral and written communication skills, and analytical skills necessary.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.

#LI-HYBRID #IND123

SNOWYCODE

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